Client Care Manager

About Us

Visiting Angels Largo is a premier, licensed non medical home care agency dedicated to providing exceptional, non-medical home care services. We empower seniors and individuals with disabilities to live safely and independently in their own homes. We are looking for a highly organized, compassionate, and operationally minded Licensed Practical Nurse (LPN) to join our leadership team as a Client Care Manager.

Position Overview

As the Client Care Manager, you will be the operational backbone of our client services and field caregiver team. In this dynamic role, you will lead client intakes, coordinate day-to-day operations, manage caregiver schedules, and act as the primary liaison between families and our care team.

Key Responsibilities

• Client Intake & Care Coordination: Act as the first point of contact for families seeking care. Conduct non-clinical service consultations, introduce caregivers, and seamlessly coordinate the startup of care.
• Daily Operations & Triage: Act as the primary point of contact for field caregivers reporting client changes in condition, utilizing established clinical triage protocols.
• Caregiver Management & Scheduling: Oversee, mentor, and evaluate field staff (CNAs, HHAs, and Companions). Coordinate with the scheduling team to ensure seamless shift coverage and zero service gaps.
• RN & Family Liaison: Serve as the critical link between the field and our RN Supervisor. Escalate client changes in condition to the RN for formal Care Plan adjustments and keep family members proactively updated.
• Compliance Maintenance: Ensure client files, caregiver records, and daily logs remain up to date and audit-ready in alignment with Maryland Office of Health Care Quality (OHCQ) guidelines.

Qualifications & Skills

• Active Maryland LPN License: Must possess a current, unencumbered license as a Licensed Practical Nurse in the State of Maryland (required).
• Home Care Experience: Minimum of 1–2 years of experience working in a home care, home health, assisted living, or long-term care setting (preferred).
• Strong Leadership Capabilities: Proven experience managing, scheduling, or coordinating teams of field staff or caregivers.
• Excellent Communication: Exceptional verbal and written communication skills with the ability to navigate difficult conversations with stressed families with empathy and professionalism.
• Tech-Savvy: Proficiency with home care management software (e.g., ClearCare, HHAeXchange, AxisCare) and Microsoft Office Suite.
• Reliable Transportation: Valid Maryland driver’s license, clean driving record, and a reliable, insured vehicle for local community client visits.

Why Join Our Team?

• Work-Life Balance: Enjoy a structured, daytime operational role without the physical burnout of traditional 12-hour floor nursing shifts.
• Career Growth: Step into an agency leadership role where your clinical insights directly shape operational workflows and company culture.
• Community Impact: Build deep, lasting relationships with local families and make a tangible difference in the quality of life for seniors in our community.