Client Care Manager
Bedford, TX | Home Care Leadership Role
Benevolent Hearts Home Care is a rapidly growing, locally owned home care agency seeking a personable, motivated professional ready to grow into care management. You will guide families, develop personalized care plans, support caregivers, and work directly with company leadership every day. Our approach combines thoughtful caregiver matching, ongoing client relationships, and signature programs that support independence, safety, and meaningful engagement.
We're seeking an experienced Client Care Manager to help oversee client care, support caregivers, and ensure exceptional service for seniors and their families. This leadership role combines client admissions, care planning, caregiver supervision, quality assurance, and relationship management. The position includes a mix of office-based responsibilities and community-based client visits. Evening and weekend work may be required as needs arise, including assessments and shared on-call coverage.
Responsibilities
- Complete client assessments and admissions
- Develop and update individualized service plans
- Conduct supervisory and quality assurance visits
- Support, coach, and mentor caregivers
- Build strong relationships with clients and families
- Assist with problem-solving and service coordination
- Maintain accurate documentation and care records
- Collaborate with scheduling and operations teams to support quality care delivery
- Assist with hands-on personal care when needed to support clients and caregivers
Who Succeeds Here
You are someone families trust, and colleagues rely on. You communicate confidently, pay attention to details, follow through on commitments, and take initiative. You enjoy building relationships, solving problems, and supporting both clients and caregivers.
Qualifications
- At least two years of relevant experience in home care, healthcare, senior services, human services, or a related setting, including assistance with activities of daily living
- At least two years of leadership, supervisory, training, mentoring, or care coordination experience
- Experience as a CNA, lead caregiver, mentor, care coordinator, client services coordinator, or similar role is especially relevant
- College coursework, an associate degree, bachelor's degree, or equivalent combination of education and experience is preferred
- Strong relationship-building, communication, and writing skills
- Comfort discussing service options and helping families make informed decisions
- Strong organizational skills and confidence using email, electronic forms, scheduling systems, and care documentation software
- Reliable transportation, a valid driver's license, and current auto insurance
- Ability to travel throughout our service area
- Ability and willingness to assist with personal care when needed
- Ability to meet applicable background screening and employment requirements
Ideal Backgrounds
This role may be a great fit for candidates with experience or education in:
- Social Work
- Healthcare Administration
- Human Services
- Gerontology
- Nursing
- Certified Nursing Assistant (CNA)
- Home Care Management
- Care Coordination
- Case Management
Apply Today
If you're an experienced caregiver leader looking for a meaningful role with variety, autonomy, and purpose, we'd love to hear from you. Submit your resume and a short note about why this role interests you and a time you earned a family's trust, improved care, or stepped up for your team.
Equal Opportunity Employer
We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Benevolent Hearts Home Care has been raising the standard of senior care since 2012.We’re looking for caregivers who share our commitment to excellence. We’re ready to invest in you from day one.
Hear directly from Dawn Bransky, the owner and founder, about what this company stands for and why the people who work here are at the center of everything.
Click Here To Hear Dawn's StoryWe run on TEAM on FIRE.
We’re not just looking for people who can do the job. We’re looking for people who care about our clients, about each other, and about doing things right. Our values aren’t a poster on a wall. They shape how we work every day.
T — Teamwork
We look out for each other. No one does this work alone.
F — Fulfillment
This work is meaningful. We want you to feel that every shift.
I — Integrity
We do the right thing, even when no one is watching.
R — Respect
For our clients, for each other, and for the work.
E — Excellence
We’re ranked nationally because we don’t cut corners.