JOB TITLE: Client Care Manager – Non-Medical Home Care
COMPANY: HomeWell Care Services – Augusta, GA
LOCATION: Evans, GA, serving the Augusta-area community
EMPLOYMENT TYPE: Full-Time
DESIRED EXPERIENCE: At least 3 years in non-medical home care services
OUR AGENCY
Join a veteran-owned agency providing personalized non-medical home care that supports dignity and independence. We value compassion, accountability, and follow-through.
THIS ROLE
Lead the client experience from inquiry and assessment through service initiation, ongoing care, and discharge. Manage care plans, caregivers, scheduling, compliance, and relationships with families and referral partners.
Serve as a client acquisition multiplier by converting qualified inquiries into starts, retaining clients, strengthening referrals, and identifying appropriate additional support. This is a non-medical role; coordinate nursing assessments and clinical concerns with the agency RN or qualified professionals.
RESPONSIBILITIES
• Manage inquiries, qualify needs, conduct non-medical assessments, explain services, complete admission documents, and coordinate starts.
• Develop and update care plans covering approved tasks, preferences, routines, limitations, safety, and caregiver instructions; coordinate reassessments.
• Introduce and coach caregivers, conduct client support visits, identify training needs, and address performance concerns with management and HR.
• Match caregivers to clients, maintain coverage, resolve call-outs and open shifts, communicate changes, and monitor authorized hours and visit completion.
• Follow up on inquiries and assessments, address questions, document next steps, and partner with Business Development to secure client starts.
• Maintain family communication, monitor satisfaction, resolve complaints, and address retention risks.
• Support referral visits, community events, educational presentations, outreach, and marketing that generate qualified inquiries.
• Identify unmet needs; obtain consent, updated agreements, staffing confirmation, and payer authorization before changing services.
• Maintain care plans, visit records, authorizations, incident and complaint reports; support audits, protect confidentiality, and escalate safety concerns.
• Coordinate VA Community Care, private-pay, and long-term care insurance requirements; report census, coverage gaps, referrals, conversions, and performance results.
REQUIRED QUALIFICATIONS
• At least 3 years of experience specifically in non-medical home care services.
• Bachelor’s degree required.
• Demonstrated experience in client acquisition AND retention, business development, community outreach, and marketing.
• Experience in home care compliance, care plans, supervisory documentation, confidentiality, and incident reporting.
• Hands-on caregiver scheduling experience, including matching, call-out resolution, and coverage coordination.
• Strong leadership, organization, communication, problem-solving, and follow-through.
• Proficiency with care-management and scheduling systems, email, and office software; WellSky preferred.
• Reliable transportation; valid driver’s license and current insurance when driving is required.
• Complete required background, reference, and pre-employment checks.
SCHEDULE
Full-time work includes office duties, client home visits, and community outreach. Availability outside normal business hours is required when needed, including evenings, weekends, assigned on-call coverage, urgent client concerns, and staffing disruptions. After-hours work follows agency policy and applicable compensation requirements.
PREFERRED EXPERIENCE
VA Community Care, long-term care insurance, dementia support, hospital or rehabilitation transitions, Medicaid/Medicare coordination, military experience, and Augusta-area referral relationships.
APPLY TODAY
Submit your résumé outlining relevant experience and results.
HomeWell Care Services – Augusta is an equal opportunity employer. Reasonable accommodations are available for the application process and essential job functions.