Client Care Coordinator (Day Services)

PIONEER CENTER for Human Services

Client Care Coordinator (Day Services)

Department: IDD

Job Status: Full Time

FLSA Status: Non-Exempt

Reports To: Community Day Case Management Coordinator

Grade/Level: 4

Amount of Travel Required: 5%

Job Type: Regular

Positions Supervised: None

Work Schedule:

M-F 40 hours/week (Hours may vary)

POSITION SUMMARY

The Day Program Client Care Coordinator supports adults with Intellectual Disabilities that are served at Pioneer Center Day Programs. The Client Care Coordinator serves as the primary advocate for each client in their caseload, ensuring not only compliance, but quality of life and general happiness within the Day Program. The Client Care Coordinator collects the raw data necessary to evaluate program effectiveness, efficiency, and stakeholder satisfaction. The Client Care Coordinator provides necessary services to ensure a client's progress towards goals set for them through the Person-Centered Planning Process.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Carries a caseload within DHS community day guidelines.
• Establish contact with guardians and/or family members. Facilitates communication between guardians and/or families and relevant agency staff.
• Responsible for completion of monthly service reviews, Implementation Strategies, ICAPs, Monthly Reviews, CIRs, progress notes/billing, and consents. Enter all required information/assessments via the Agency's EHR system, where and when appropriate.
• Possess knowledge of entitlements and be a resource to clients, families, and other agencies.
• Must prepare all relevant paperwork and present at Human Rights Committee (HRC) as needed.
• Ensures compliance with Auditors such as BQM, BALC, CARF, HCBS (DHS), etc.
• Responsible for the generation and collection of program data. Duties include writing client goals, training staff on goals, monitoring, and collection of data.
• Informs the direct supervisor of all conditions that may prove detrimental to the clients well being.
• Conducts all phases of client service in compliance with the laws on confidentiality and HIPAA.
• Leads a program of which the topic is based upon HCBS Settings Rules requirements for the Day Program.
• Must possess excellent verbal and written communication skills.
• Regular, reliable, predictable attendance.
• Maintain continuing education as required per DHS once QIDP certification is obtained.
• Performs all other duties as assigned by direct supervisor.

POSITION QUALIFICATIONS

Competency Statement(s)

• Accountability & Dependability - Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.
• Adaptability and Flexibility - Adapts to changing business needs, conditions, and work responsibilities.
• Confidentiality - This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.
• Creative & Innovative Thinking - Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.
• Decision Making & Judgment - Makes timely, informed decisions that consider the facts, goals, constraints, and risks.
• Ethics & Integrity - Earns others trust and respect through consistent honesty and professionalism in all interactions.
• Relationship Building - Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.
• Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.

SKILLS & ABILITIES

Education:

Bachelors Degree (four-year college or technical school) Required, Field of Study: Human Services can include but not limited to sociology, special education, psychology, and criminal justice.

Experience:

1 plus years of experience working directly with individuals with a developmental disability.

Computer Skills:

Microsoft Office, Word, Excel, PowerPoint, Outlook, Microsoft Teams, and SmartCare

Certifications &

Licenses:

QIDP Certification or eligible to become a QIDP following Department of Human Services standards.

Other Requirements:

Must have and maintain a valid drivers license.

Must obtain twelve (12) CEUs annually in order to maintain QIDP certification.

Ability to use Phone, Fax, Copier, and file required.

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:

$50,000 bodily injury, each person

$100,000 bodily injury, each accident

$50,000 property damage

PHYSICAL DEMANDS

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry

Stand

F

Walk

F

Sit

F

Manually Manipulate

O

Reach Outward

O

Reach Above Shoulder

O

Climb

N

Crawl

N

Squat or Kneel

O

Bend

O

Grasp

O

Speak

F

10 lbs or less

O

11-20 lbs

O

21-50 lbs

N

51-100 lbs

N

Over 100 lbs

N

Push/Pull

12 lbs or less

O

13-25 lbs

O

26-40 lbs

N

41-100 lbs

N

Other Physical Requirements

• Vision (Near, Distance)
• Sense of Sound - Ability to hear verbal communication
• Sense of Touch
• Ability to wear Personal Protective Equipment (PPE) - Universal precautions for prevention of infectious diseases
• Sense of Balance

WORK ENVIRONMENT

General office environment. Weather and road conditions can be a factor while driving for the position. Frequent interaction with any stakeholder within the agency (i.e. supervisors, co-workers, clients, general public, outside agencies, etc.).

Prepared by:

Human Resources

Date:

3.19.2025

Manager Signature:

Date:

Employee Signature:

Date:

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.