Overview:
About the Role:
We are seeking an organized, proactive Client Care Coordinator to manage client care plans, oversee caregiver scheduling, and ensure exceptional service delivery. The ideal candidate brings a blend of detail-oriented scheduling expertise and strong interpersonal skills, ideally gained within a home care or healthcare setting.
Key Requirements:
Bilingual Proficiency: Fluent in both English and Spanish (verbal and written) is required.
Core Competencies: Strong organizational skills, clear communication, and proven scheduling ability.
Experience: Background in healthcare coordination, home care, or medical office administration is preferred.
Availability: Ability to work the standard weekday schedule and commit to the required weekday and monthly weekend on-call rotations.
Schedule: Monday – Friday, 8:00 AM – 4:30 PM (Includes participation in a weekday on-call rotation and one weekend on-call per month)
This is a fully in person position. Must be bilingual in Spanish and English.
CBH1
Responsibilities:
Staffing Coordination:
- Assist in the scheduling and coordination of caregivers to meet the needs of clients.
- Ensure all shifts are covered in a timely and efficient manner, minimizing disruptions to client care.
- Maintain accurate and up-to-date records of caregiver availability, client schedules, and service delivery.
- Collaborate with caregivers to understand their availability and preferences to optimize scheduling.
Client Care Management:
- Serve as a secondary point of contact for clients and their families, addressing inquiries and concerns promptly and professionally.
- Conduct regular check-ins with clients to assess their satisfaction and address any issues related to care services.
- Assist in coordinating client intake and onboarding processes, ensuring all necessary documentation is completed and accurate.
- Monitor and ensure the quality of care provided to clients, implementing improvements as needed.
Administrative Support:
- Support the Client Care Manager or Branch Manager in day-to-day administrative tasks and compliance with company policies.
- Prepare and maintain accurate reports and records related to client care, staffing, and branch operations.
- Assist in the development and implementation of operational policies and procedures to enhance service delivery.
- Help manage office supplies and ensure the office environment is organized and professional.
Team Collaboration:
- Work closely with the Client Care Manager, Branch Manager, and other team members to ensure alignment of branch activities with regional goals and objectives.
- Foster a positive and collaborative work environment, promoting teamwork and effective communication among staff.
- Provide support to caregivers, ensuring they have the resources and information needed to deliver high-quality care.
- Participate in team meetings and training sessions to stay informed about company updates and best practices.
Compliance and Reporting:
- Ensure compliance with all regulatory requirements and company policies related to client care and staffing.
- Monitor and report on key performance indicators, including client satisfaction, caregiver performance, and operational efficiency.
- Address any compliance issues promptly and effectively, implementing corrective actions as necessary.
Qualifications:
- Associate’s degree in Healthcare Management, Business Administration, or a related field; relevant experience may be considered in lieu of a degree.
- Minimum of 2-3 years of experience in a client care or staffing coordination role within the home care or healthcare industry.
- Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities effectively.
- Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients, caregivers, and staff.
- Proficiency in scheduling software and other relevant technology.
- Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
- Strong problem-solving skills and attention to detail.
Key Competencies:
- Client-focused care
- Staffing coordination
- Administrative support
- Communication and interpersonal skills
- Organizational and time-management skills
- Problem-solving and attention to detail