Client Authentication Product Owner

Job Description: The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins: Build a feature/product/channel roadmap to articulate and drive the priorities of the group. Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments.

Job Title: Client Authentication Product Owner
Work Location: Hybrid - 4 days a week in the office - 5th day remote.
Preferred Work Location: Austin, TX / Secondary Locations - Southlake, TX, El Paso, TX and Phoenix, AZ
 
Job Description:

• The successful candidate will be responsible for managing product features, client journeys and application platforms used to assess the validity of client logins:
• Build a feature/product/channel roadmap to articulate and drive the priorities of the group
• Lead product discovery activities and work with UX, tech, business partners to design experiments to hone solutions
• Create and define product stories with acceptance criteria based on client need, and is responsible for working with the tech team for successful delivery of the stories
• Develop a deep understanding of our customers, leveraging data on your feature/product/channel, existing studies, and/or working with our research teams to create new studies or experiments
• Interact with vendors to obtain support for various platforms. Work with them to upgrade the products and help them with their product roadmaps
• Explore, evaluate and propose technologies and techniques that fit the needs of the various channels
• Identify risks in current & proposed solutions; recommend resolutions, controls or mitigation strategies; implement and monitor controls; escalate visibility of risks/gaps as appropriate
• Work with technology partners and vendors to create authentication techniques
• Work with channel partners and other product managers to create and implement online identity management and authentication processes and systems
• Have a passion for creating easy to use, understand and accept experiences
• Create a release plan in coordination with the scrum team and other lines of business
• Create reporting on KBIs and production support metrics and monitor performance
• Build trusted relationships through clear and consistent communication with myriad stakeholders in upstream and downstream roles
• Provide first-line support to various internal stakeholders (tech support and account/trading service) and sales staff in answering client questions and resolving client escalations

 
Required Qualifications

• Bachelor’s degree in computer science, engineering or business
• Prior product management experience with online security, authentication, fraud, and/or digital identity
• Strong communication and presentation skills
• Superior analytical ability with attention to detail
• Ability to influence and drive outcomes
• Documented experience in agile product development
• Experience with user testing and competitive intelligence

 
Preferred Qualifications

• Experience with the Financial Services industry
• The ideal candidate will have a strong interest/passion for our industry
• Comfortable dealing with ambiguity

EEO:
“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”