Administrative Skills, Attorney, Call Volume, Case Management, Customer Relations, Customer Relationship Management (CRM), Customer Retention/Renewal, Customer/Client Research, Detail Oriented, English Language, Follow Through, Immigration Law, Legal, Medical Office, Multilingual, Multitasking, Organizational Skills, Sales Prospecting, Spanish Language, Time Management
CLIENT ADVOCATE - IMMIGRATION LAW
Maney | Gordon | Zeller, P.A.
Downtown Tampa, FL | Full-Time | In-Office | Bilingual English/Spanish Required
WHO WE ARE
Maney | Gordon | Zeller, P.A. is one of Florida's most established immigration law firms, with offices in Tampa, Jacksonville, Orlando, Philadelphia, and Dade City. We are a firm built on experience, credentials, and results - and we are growing.
THE OPPORTUNITY
You answer the phone - and someone's life changes.
The Client Advocate is the first voice a prospective client hears. These are real people navigating one of the most stressful processes of their lives: reuniting with family, securing their status, building a future in this country. Your job is to make them feel heard, guide them toward the right consultation, and follow through until they are retained.
This is not a passive receptionist role. It is a high-impact, front-line position that directly drives firm growth - and it demands someone who is driven, organized, and genuinely great with people.
WHAT YOU WILL DO
- Serve as the first point of contact for all prospective clients by phone, text, and online inquiry
- Conduct warm, professional intake conversations in English and Spanish
- Gather case information, assess client needs, and route to the appropriate attorney
- Schedule and confirm consultations; send timely appointment reminders
- Follow up persistently with prospective clients through the full retention process
- Address questions, overcome hesitations, and communicate the firm's value and credentials
- Maintain accurate and up-to-date records of all client interactions and outcomes
- Support the attorneys and legal team with client communications and administrative tasks
WHO YOU ARE
- Fluent in English and Spanish - written and spoken (firm requirement, not a preference)
- A natural on the phone: warm, confident, clear, and professionally polished
- Highly organized and detail-oriented - you follow through and document everything
- Experienced with high-volume calls, ideally in a law firm, medical office, or similar environment
- Comfortable working independently and managing multiple priorities without being micromanaged
- Resilient - you don't give up on a lead after one unanswered call
- Motivated by outcomes: you want to see the number of retained clients go up
Nice to Have:
- Prior experience in immigration law or another legal specialty
- Familiarity with CRM or case management platforms
- Experience with DocuSign, shared email inboxes, or text-based client communication tools
WHAT WE OFFER
- Health Insurance
- Dental & Vision
- Life Insurance
- Paid Holidays
- PTO
- A team that takes immigration law seriously - and takes care of the people who do this work
POSITION DETAILS
Location: Downtown Tampa, FL - in-office required
Schedule: Full-Time | Start time 7:30 AM EST
Language: Bilingual English/Spanish required
Experience: Law firm or medical office preferred
We are a growing firm - five offices, two practice areas, and an aggressive expansion strategy. The Client Advocate role has a direct line to firm revenue and client outcomes. If you are the kind of person who takes pride in never letting a lead fall through the cracks, we want to meet you.