Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand-crafted from solid 14k gold, ensuring long-lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms.
We’re looking for a full-time Keyholder & Client Advisor at our third Flagship Store in Newport Beach, California. We're hiring multiple Client Advisors to help us open our store. Each will be responsible for various day-to-day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience.
Clienteling
- Strive to exceed customer expectations by providing outstanding service experiences
- Assist customers by selecting appropriate styles based on their needs and preferences
- Use product knowledge to speak to the collection’s vision and quality
- Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up
- Proactively reach out to clients based on their preferences and past purchases
Sales
- Achieve and exceed sales and metric goals
- Utilize product knowledge and trends to provide relevant styling suggestions
- Actively engage with customers, building relationships to drive repeat business
- Maintain knowledge of store key performance metrics and work towards targets
- Collaborate with management to develop action plans and sales strategies
Sales Floor / Operations
- Maintain the visual presentation of the store, ensuring VM standards are met
- Assist in floor sets and replenishment of merchandise as needed
- Complete opening and closing duties
- Collaborate with management on operational tasks
- Other duties as assigned
Client Advisors work closely with guests to understand their preferences, comfort zones, and long-term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.
Requirements
- Previous retail experience, preferably with a fashion luxury/contemporary brand
- Strong sales, customer service, and communication skills
- Basic computer skills (POS, Excel, Word)
- Organizational skills and an eye for detail
- Positive, high-energy, entrepreneurial spirit
- Team player who is inspired by others’ successes as well as your own
- Able to work retail hours, including weekends and holidays
Benefits - Medical, dental, and vision insurance
- Company-paid life insurance
- 401(k) plan with a 4% company match
- Paid time off
- Employee discount on Kinn jewelry
- Invitations to pop-ups and other company events
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