Client Advisor - Neiman Marcus, Beverly Hills

TASKS & RESPONSIBILITIES • Build manage and grow a personal client portfolio with a focus on retention reactivation and lifetime value • Achieve and exceed individual Sales Goals and Key Performance Indicators KPI including Individual Sales Volume Units per Transaction UPT & Average Dollar per Transaction ADS • Maintain a strong drive for results and a positive team first attitude at all times • Act as a brand ambassador both within and beyond the boutique environment Client Development • Ensure a welcoming client focused environment which includes offering best in class service in person over the phone and through electronic communication • Strategically develop and nurture a local and international client base through personalized outreach appointment setting and consistent follow-up • Leverage deep product knowledge and brand storytelling to create meaningful memorable client experiences through the details and stories of our products • Problem solve in partnership with leadership team to ensure that each client issue is accurately resolved to the benefit of the business • Anticipate client needs and deliver tailored product recommendations and styling guidance Support Boutique Excellence • Support floor moves merchandising visual merchandising and housekeeping as needed • Help locate merchandise at other Boutiques for clients accurately process charge-send sales per Company guidelines • Responsible for individual stock assignments including organizing stock on floor and in the heart of the house • Participate in all inventory and cycle counts and protect the assets of the Boutique through understanding and following operating procedures • Assist in packing or wrapping customers merchandise when necessary