Amusement Parks, Auto Insurance, Contract Negotiation, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Service Operations, Customer Support/Service, Customer/Client Research, Data Analysis, Dental Insurance, Disability Insurance, Documentation, Forecasting, Industry/Trade Analysis, Laundry, Leadership, Leasing, Machining Operations, Market Tracking, Market Trend Analysis, Performance Analysis, Product Pricing, Property Insurance, Reimbursement, Sales, Sales Management, Sales Prospecting, Sales Strategy, State Laws and Regulations, Strategic Accounts, Student Housing, Vision Plan
The CSC ServiceWorks Story
CSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.
Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.
At CSC, we're in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.
Overview
Position Summary:
Primary responsibility for managing a portfolio of small to mid-sized strategic client accounts virtually, building strong customer relationships, driving account performance through data and insights, and identifying growth and retention opportunities.
Key Job Responsibilities:
- Analyze client performance data to identify sales opportunities and provide actionable recommendations.
- Conduct regular business reviews and engage in proactive outreach to strengthen client relationships and support retention efforts.
- Structure and negotiate contract renewals and lease agreements, aligning terms with forecasted client needs.
- Monitor market and industry trends; share insights with internal teams to inform sales strategy.
- Develop plans for future customer investments, including equipment upgrades or program expansion.
- Maintain accurate and up-to-date client data within CRM systems.
- Support pricing strategy and deal structuring aligned with revenue and margin goals.
- Collaborate across sales, customer service, and operations teams to deliver seamless client experience.
- Handle client escalations and coordinate resolution efforts with leadership.
- Contribute to training new Account Managers as needed.
- Assist with overflow customer service and administrative needs related to assigned accounts.
- Manage and resolve account-related case items and documentation.
- Perform other duties as assigned.
Benefits & Perks
- Work-Life Balance!
- 75% Employer Contribution to Medical, Dental, and Vision insurance
- Health Savings Account with Employer Contribution
- Year-round Work & Paid Training
- Company Paid Life, Short-term, and Long-term Disability Insurance
- 401k with generous Company Match
- Paid Time Off (PTO) & Holiday Pay
- Flexible Spending & Health Savings Account
- Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
- Education Reimbursement Program
- Paid employee Referral program
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.
What we're looking for
CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.
CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.