Client Account Manager

Core responsibilities include serving as the single point of contact and escalation resource for assigned Billing Attorneys and their Practice Assistants; conducting monthly check-ins to ensure billing processes are functioning correctly; directing the triage of financial inquiries across Finance groups; conducting high-profile client audits; and managing reversal projects. Essential Functions: Serve as the single point of contact and escalation resource for assigned Billing Attorneys and their Practice Assistants for all financial-related inquiries that involve multiple departments, including but not limited to matter information, billing, rejections, accruals, and AR.​ Triage attorney questions by coordinating with the appropriate departments to resolve inquiries.​.

Position Summary:

The Client Account Manager is responsible for managing the full financial lifecycle of a client - from matter intake through billing and on to collection for a certain set of Billing Attorneys and their PAs. Assigned to one of the billing teams, this individual will collaborate with both internal and external Finance groups, including Billing, Revenue, Matter Information, Appeals, and Accounts Receivable.

Core responsibilities include serving as the single point of contact and escalation resource for assigned Billing Attorneys and their Practice Assistants; conducting monthly check-ins to ensure billing processes are functioning correctly; directing the triage of financial inquiries across Finance groups; conducting high-profile client audits; and managing reversal projects.

Essential Functions:

• Serve as the single point of contact and escalation resource for assigned Billing Attorneys and their Practice Assistants for all financial-related inquiries that involve multiple departments, including but not limited to matter information, billing, rejections, accruals, and AR.​
  • Triage attorney questions by coordinating with the appropriate departments to resolve inquiries.​
  • Act as liaison between all financial services departments, ensuring work is completed on time and accurate resolution of questions and disputes.​
• Manage reversal projects from end to end, overseeing the billing component and serving as the primary liaison with other departments to ensure coordinated and timely completion.
• Perform periodic billing audits on high-profile clients to ensure accuracy, identify risk areas, and confirm compliance with client-specific billing guidelines.
  • Work with the rejection team to research and resolve eBilling rejections by performing root-cause analysis and providing resolution.
• Oversee the initial electronic bill submission process for newly e-billed high-profile clients, including supervising the penny test process to verify accurate system setup before full billing.
• Meet monthly with assigned Billing Attorneys and their Practice Assistants to review account status, address outstanding issues, and confirm that all billing and collection processes are functioning correctly.
• Support the assigned Billing Team with invoice management as needed.

Requirements:

• Undergraduate degree in Business, Accounting, or Finance.
• 6+ years legal billing.
• Proficiency with MS Word and Excel (formulas, pivot tables, and filters).
• Working knowledge of Aderant and BillBlast.
• Experience with PrebillViewer (PBV) preferred.
• Experience with electronic billing systems such as Legal Tracker, LegalX, Collaborati, TyMetrix, etc., preferred.
• Prior experience with the collection of outstanding AR preferred.
• Interpersonal and Communication Skills: Demonstrates excellent oral and written communication abilities, with the confidence to engage effectively with attorneys, practice assistants, and cross-functional Finance teams while maintaining a professional and solutions-oriented demeanor.
• Workload Management: Capable of prioritizing tasks efficiently and adapting to a fast-paced environment.
• Self-Motivation: A highly motivated self-starter who excels with minimal supervision and takes a proactive approach in team settings.
• Organizational Skills: Exhibits exceptional organizational skills and attention to detail, managing multiple tasks and deadlines effectively.
• Initiative and Judgment: Takes initiative, exercises good judgment, and demonstrates excellent follow-up skills.
• Rates Knowledge: Understanding of rates, fee offers, and various rate-related nuances in accordance with firm procedure and client guidelines.
• Problem Solving: The ability to apply a logical thought process to unique and varied requests and determine the next step using best practice protocol within a legal billing environment.

Wage Transparency:

The pay range for this remote position varies by location. Pursuant to the applicable state and local regulations the pay range for each location is listed below. Actual compensation is contingent on relevant experience, education, skills, and other job-related factors as permitted by law. This role is also eligible for performance-based bonuses and the benefits described below. The application deadline for this position is December 31, 2026.

 

Ogletree is a multi-state employer. The pay ranges listed reflect compensation for the specific location identified. For roles performed in locations not listed, compensation will be determined based on the applicable location for the position.

 

California: Pay range $91,800 to $139,700.

Colorado: Pay range $98,430 to $127,380.

Connecticut: Pay $98,430 to $131,780.

Illinois: Pay range $101,830 to $131,780.

Jersey City, New Jersey: Pay range $107,950 to $139,700.

Maryland: Pay range $91,800 to $118,800.

Massachusetts: Pay range $107,950 to $139,700.

Minnesota: Pay range $91,800 to $118,800.

Nevada: Pay range $88,825 to $114,950.

New Jersey: Pay range $107,950 to $139,700.

New York City, New York: Pay range $107,950 to $139,700.

New York State: Pay range $88,825 to $139,700.

Ohio: Pay range $88,825 to $114,950.

Rhode Island: Pay range $88,825 to $114,950.

Washington, D.C.: Pay range $101,830 to $131,780.

Washington (State): Pay range $101,830 to $131,780.

Benefits:

Ogletree Deakins offers a robust suite of benefits for our Staff including: Paid Time Off, Paid Sick Leave, a 401(k) matching program, Profit Sharing, Paid Holidays, Paid Parental Leave, affordable Health and Life Insurance including Dental & Vision coverage, Health Savings Account /Flexible Spending Accounts to help offset the cost of dependent care and/or health care expenses, Tuition Reimbursement and an Employee Assistance Program.

Contact Information:

If you have questions, please e-mail Megan Becker at megan.becker@ogletree.com with “Client Account Manager" in the subject line. Please note, applications submitted via e-mail will not be considered.

Firm Overview:

With more than 1,200 attorneys in 62 offices worldwide, Ogletree Deakins is one of the largest labor and employment law firms representing management. We handle all types of employment-related legal matters, including traditional labor and employment, workplace safety, employee benefits, and business immigration matters. Guided by ourClient Pledge, we focus on understanding clients’ business and objectives, collaborating and anticipating needs, harnessing technology and innovation, communicating effectively, and providing quality representation with exceptional value.

We are fully committed to the importance of diversity within the legal profession, as well as all workplace environments.

Equal Opportunity Employer.