Clerk

JOB SUMMARY

The Outpatient Pharmacy Clerk is responsible for delivering exemplary customer experience. This role encompasses register sales and other clerical duties. The Specialty Pharmacy Clerk is also responsible for performing shipping, cash management, administrative functions and other responsibilities assigned by the Operations Supervisor

DEPARTMENT DESCRIPTION

The Department of Pharmaceutical Services provides a full range of services for patients cared for by the UCSF Medical Center, as well as its providers and payers. These services include, but are not limited to: drug procurement, storage, and security; safe accurate and timely preparation and distribution of drugs; clinical pharmacy services for patients; development of drug uses policies within the medical center; drug information services for clinicians and patients; and participation in technology assessment and quality assurance programs. The department encompasses the Department of Clinical Pharmacy, an academic campus unit within the School of Pharmacy, which has a primary responsibility for teaching professional courses in the PharmD curriculum, research, and public service. The Department of Clinical Pharmacy and Pharmaceutical Services share their philosophy of pharmaceutical care. Under Pharmaceutical Services, the Inpatient Pharmacy, at Parnassus, Mount Zion and Mission Bay Sites, provides pharmaceutical care to patients hospitalized at Moffitt, Long, Mount Zion and Mission Bay Hospitals and specialized services to researchers on campus.

REQUIRED QUALFICATIONS

• High school graduation or equivalent; and/or an equivalent combination of education and experience
• At least 1 year of pharmacy experience
• Knowledge of basic computer functions which include the ability create and save text documents, create and send emails
• Ability to work in a manual or automated pharmacy setting
• Ability to safely operate power material handling equipment as necessary

PREFERRED QUALIFICATIONS

• Previous experience in a specialty pharmacy, warehouse, retail or shipping/receiving environment is preferred

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

95

Y

Operational Support:

• Shipping tasks:

• High level understanding and utilization of pharmacy programs and software associated with shipping and additional task completion

• Prepare patient packages for shipping. Tasks may include, but not limited to:

• Inspecting each package for correct items, missing items, broken items, and record any problems with the packaging

• Assuring the shipping information is accurate, double checked and printed correctly on shipping labels

• Completing shipment and delivery documentation in the pharmacy's Patient Management Platform

• Ensuring all prescriptions are packaged appropriately according to stability guidelines and shipped through the correct vendor and method

• Reconciling open fulfillment prior to end of day and arrival of shipping courier

• Ensure all shipping department reports are generated and submitted in a timely manner

• Order supplies for the pharmacy department as needed

• Ensure all merchandise, supplies and shipping containers are restocked

• Complies with all regulatory requirements, including HIPAA/HITECH

• Maintains clean and orderly shipping area

• Prescription intake and processing

• Patient registration into Willow and Patient Management platform

• Prescription entry and adjudication

• Cash Management

• Receives payment by cash, check, credit cards, vouchers, or automatic debit

• Issues receipts, refunds, credits, or change due to customers

• Maintains clean and orderly checkout areas

• Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations

• Perform daily and weekly cash and/or payment reconciliation

• Weekly payment deposit and ad hoc deposits, if necessary

• Upholds pharmacy standards pertaining to customer service

• Assists customers by answering questions, locating items, or referring them to the pharmacist for clinical information

• Clerical and Administrative Duties

• Respond to third party requests, i.e., audits/re-credentialing and provides necessary information/documentation

• Completes all necessary follow up actions

• Identify areas for process/quality improvement and works with the pharmacy supervisor to implement improvement measures

• Sort out incoming faxes and categorize as appropriate

5

Y

Other responsibilities

• Completes pharmacy training requirements

• Stay up to date on pharmacies and department's policies and procedures

• Assists in training new employees.

• Upholds accreditation and regulatory standards

• Participates in the pharmacy's continuous quality improvement, as necessary

• Adapts to the pharmacy's changing needs, as necessary

• Self-motivated and ability to multi-task with minimal supervision

100%

%

of time

Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)

95

Y

Operational Support:

• Shipping tasks:

• High level understanding and utilization of pharmacy programs and software associated with shipping and additional task completion

• Prepare patient packages for shipping. Tasks may include, but not limited to:

• Inspecting each package for correct items, missing items, broken items, and record any problems with the packaging

• Assuring the shipping information is accurate, double checked and printed correctly on shipping labels

• Completing shipment and delivery documentation in the pharmacy's Patient Management Platform

• Ensuring all prescriptions are packaged appropriately according to stability guidelines and shipped through the correct vendor and method

• Reconciling open fulfillment prior to end of day and arrival of shipping courier

• Ensure all shipping department reports are generated and submitted in a timely manner

• Order supplies for the pharmacy department as needed

• Ensure all merchandise, supplies and shipping containers are restocked

• Complies with all regulatory requirements, including HIPAA/HITECH

• Maintains clean and orderly shipping area

• Prescription intake and processing

• Patient registration into Willow and Patient Management platform

• Prescription entry and adjudication

• Cash Management

• Receives payment by cash, check, credit cards, vouchers, or automatic debit

• Issues receipts, refunds, credits, or change due to customers

• Maintains clean and orderly checkout areas

• Keeps accurate records of monetary exchanges, authorization forms, and transaction reconciliations

• Perform daily and weekly cash and/or payment reconciliation

• Weekly payment deposit and ad hoc deposits, if necessary

• Upholds pharmacy standards pertaining to customer service

• Assists customers by answering questions, locating items, or referring them to the pharmacist for clinical information

• Clerical and Administrative Duties

• Respond to third party requests, i.e., audits/re-credentialing and provides necessary information/documentation

• Completes all necessary follow up actions

• Identify areas for process/quality improvement and works with the pharmacy supervisor to implement improvement measures

• Sort out incoming faxes and categorize as appropriate

5

Y

Other responsibilities

• Completes pharmacy training requirements

• Stay up to date on pharmacies and department's policies and procedures

• Assists in training new employees.

• Upholds accreditation and regulatory standards

• Participates in the pharmacy's continuous quality improvement, as necessary

• Adapts to the pharmacy's changing needs, as necessary

• Self-motivated and ability to multi-task with minimal supervision

100%