Clerk

POSITION SUMMARY

Is responsible for providing prompt, courteous service, computing bill, and receiving payment for items purchased. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.  

DUTIES & RESPONSIBILITIES

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. 

      Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Provide prompt and courteous service to guests and assuring their visit in our store is a pleasant one, and to retain them as a regular guest.

• Knowledgeable about the products and services we provide.
• Answers a variety of customer complaints and grievances in a professional manner.
• Shows genuine concern when unable to fulfill customer’s needs.
• Offer alternatives or route them to an area where their needs can be met.

Operates computer till system in a proficient manner to ensure accuracy in billing and cash handling.

• Ensures the correct item and cost is entered into till system to keep inventory accurate.
• Follows till procedures and cash handling procedures to assure accuracy in sales receipts.
• Ensures that impressed bank is accurate.
• Accountable for daily sales proceeds and deposit.
• Accountable for daily sales receipts and till tapes to be sent to auditor.

Responsible for the cleanliness and orderly appearance of the entire store.

• Keeps till area and entire display area neat and orderly.
• Responsible for cleaning, dusting, stocking shelves, rotating merchandise and checking inventory levels.
• Inspects merchandise to assure it is bar-coded and priced correctly. Reports any discrepancy to management.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE

High school diploma or General Education Degree (GED). Minimum of three-month related experience or training, or equivalent combination of education and experience.

Certificates, Licenses & Designations

Must meet the requirements as prescribed by the Tribal-State compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge in basic math includes addition, subtraction, multiplication and division, fractions, percentages and decimals.
• Ability to read and comprehend simple instructions and memos.
• Ability to perform cash handling techniques in a proficient manner.
• Ability to operate a computerized till system in a proficient manner.
• Ability to stand for long periods of time.
• Ability to reach above shoulder height, to stoop, bend, climb ladders, and lift up to 20 lbs.

WORKING CONDITIONS

• Work is performed in a store setting where noise levels can be moderate to loud.
• Occasional exposure to cigarette smoke.
• Minimal exposure to blood borne pathogens.
• Occasional exposure to dust.
• Occasional exposure to cleaning solutions.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.