Abacus Staffing, a leading provider of comprehensive employment/placement
solutions, is seeking market talent. We offer meaningful and long-term employment
opportunities, a competitive pay structure and outstanding customer service to a
workforce of more than 20,000, nationally.
Job Title: Clerk (JR-01390)
Location: City of Virginia Beach, VA
Pay Rate: $16.03 per hour
Schedule: Full-Time, Monday-Friday
Job Description
The City of Virginia Beach is seeking a friendly, professional, and customer-focused Clerk to support daily operations in the Human Services Department. This position serves as a key point of contact for visitors, staff, and community members by providing front desk support, customer service, administrative assistance, and facility reception duties.
Responsibilities
- Manage citizen mail inventory and distribution.
- Inventory and distribute office supplies.
- Greeting visitors and assist with the facility check-in process.
- Ensure all visitors sign in using the Visitor Management System and provide assistance with kiosk usage as needed.
- Monitor visitor flow and help prevent long wait lines.
- Make photocopies of documents for clients submitting paperwork.
- Follow all front desk security procedures, policies, and guidelines.
- Provide general information regarding Human Services departments, office locations, and hours of operation.
- Deliver excellent customer service to the public in a professional and courteous manner.
- Interact effectively with individuals experiencing a variety of emotional situations.
- Answer questions from employees and the public in person and by telephone.
- Explain city policies, procedures, rules, and regulations.
- Operate computer-based screening and visitor management systems.
- Direct clients and callers to the appropriate program areas.
- Follow established city telephone procedures.
- Maintain and update resource information and telephone directories.
Qualifications
- High school diploma or equivalent preferred.
- Previous clerical, receptionist, administrative support, or customer service experience preferred.
- Strong verbal and written communication skills.
- Ability to work effectively with diverse populations.
- Basic computer proficiency and data entry skills.
- Excellent organizational and multitasking abilities.
- Professional demeanor and commitment to outstanding customer service.
Weekly pay and benefits available!
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