Clerk III - Dermatology (100%)

Position Summary

The University of Iowa Health Care department of Dermatology is seeking a Clerk III to perform, under general supervision, clinic reception utilizing EPIC systems. Coordinate clerical work such as checking patients into and out of the clinic and collection of co-payments. Assembles clinic paperwork for upcoming appointments.

Position Responsibilities

• Performs check-in and check-out duties at the reception desk
• Schedules patient clinic and surgical appointments using EPIC work queues and In Basket, coordinating with other services as required
• Takes copays and payments for cosmetic procedures and supplies
• Is frequently assigned to assist in the Dermatology Surgery Office, which involves complex scheduling skills in coordinating time-sensitive procedures with other services. Will be assigned to cover surgery scheduling when the primary scheduler is unavailable
• Prepares files for upcoming clinic visits
• Uploads and distributes clinic forms and incoming faxes
• Initiates and processes standardized forms related to area of assignment

Minimum Eligibility Requirements

Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.

Desired Qualifications

• 6 months - 1 year customer service experience
• Excellent verbal and written communication skills
• Demonstrated high attention to detail and problem-solving skills
• Experience utilizing computer software applications (ex. Microsoft Office Suite: including Outlook, Word, Power Point and Excel)

UI Health Care Core Values (WECARE)

Welcoming

We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research and education.

Excellence

We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.

Collaboration

We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork - guided by compassion - is the best way to work.

Accountability

We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.

Respect

We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.

Empowerment

We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.

In order to be considered, applicants must upload a resume and cover letter (under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.

Job openings are posted for a minimum of 10 calendar days.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.

References: Five professional references will be requested and required at a later step in the recruitment process

Contact lisa-pfannebecker@uiowa.edu with any questions or inquiries regarding this position opening.

Additional Information

• Classification Title: Clerk III
• Appointment Type: Merit
• Schedule: Full-time
• Work Modality Options: On Campus

Compensation

• Pay Level: 8
• Starting Salary Minimum: 39859.92

Contact Information

• Organization: Healthcare
• Contact Name: Lisa Pfannebecker
• Contact Email: lisa-pfannebecker@uiowa.edu