Clerk-Customer Service

Clerk-Customer Service

Salary

$32,000.00 Annually

Location

St. Clair County, IL

Job Type

Full-Time

Job Number

202400042

Department

Assessor

Opening Date

10/06/2025

Closing Date

7/31/2026 3:35 PM Central

• Description
• Benefits

Description

Customer Service Representative

Assessor's Office

Under close supervision, provides customer service on behalf of the St. Clair County Assessor's Office; performs a variety of service and support functions related to departmental operations.

Examples of Duties

Essential Functions

The following duties are not intended to serve as a complete comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Employees(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Assists customers at the public counter and by telephone; respond to public inquiries regarding departmental programs, services, policies, processes, and procedures.
• Process Homestead Exemptions applications
• Be able to navigate through equipment and computer programs used in office.

Typical Qualifications

Employment Standards

High school diploma or G.E.D. equivalent; and one-year customer service and/or general office experience desired.

St Clair County, Il resident

Working Environment/Physical Demands

Work is performed in a standard office environment and at the public counter; subject to standing and sitting for extended periods of time.

Supplemental Information

Knowledge and Skills

Ability to learn and have knowledge of:

• County policies and procedures
• Customer service principles, protocols, and standards.
• General office practices and equipment.
• Department operations relative to area of assignment.

Skills in:

• Coordinating and performing a variety of customer service functions.
• Responding to public inquiries and providing information regarding departmental services, programs, policies, and procedures.
• Establishing and maintaining effective working relationships with other staff, County departments, outside agencies, and the general public
• Meeting deadlines and working through frequent interruptions and inquiries.
• Communicating effectively verbally and in writing.
• Strong sense of professionalism and discretion required.

We offer a complete benefits package to full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, holidays, vacation, and sick leave.

Part-time employees will receive one hour of paid time off for every 40 hours worked for up to a minimum of 40 hours per year.

For more details, see our benefits package, list of current holidays, and vacation and sick leave accrual.

Employer St. Clair County (IL)

Phone 618-825-2502