Communication Skills, Customer Support/Service, Employee Relations, Office Equipment, Physical Demands, Time Management
Customer Service Representative Assessor's Office
Under close supervision, provides customer service on behalf of the St. Clair County Assessor's Office; performs a variety of service and support functions related to departmental operations.
Examples of Duties
Essential Functions The following duties are not intended to serve as a complete comprehensive list of all duties performed in this classification, only a representative summary of the primary duties and responsibilities. Employees(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Assists customers at the public counter and by telephone; respond to public inquiries regarding departmental programs, services, policies, processes, and procedures.
- Process Homestead Exemptions applications
- Be able to navigate through equipment and computer programs used in office.
Typical Qualifications
Employment Standards High school diploma or G.E.D. equivalent; and one-year customer service and/or general office experience desired. St Clair County, Il resident Working Environment/Physical Demands Work is performed in a standard office environment and at the public counter; subject to standing and sitting for extended periods of time.
Supplemental Information
Knowledge and Skills Ability to learn and have knowledge of:
- County policies and procedures
- Customer service principles, protocols, and standards.
- General office practices and equipment.
- Department operations relative to area of assignment.
Skills in:
- Coordinating and performing a variety of customer service functions.
- Responding to public inquiries and providing information regarding departmental services, programs, policies, and procedures.
- Establishing and maintaining effective working relationships with other staff, County departments, outside agencies, and the general public
- Meeting deadlines and working through frequent interruptions and inquiries.
- Communicating effectively verbally and in writing.
- Strong sense of professionalism and discretion required.