Highlights
Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems, and be knowledgeable about the company’s products and services. The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center.
Numbers & Facts
| Location | Manheim, PA |
| Industry | Staffing/Employment Agencies |
| Company Size | 500 to 999 employees |
| Website | http://www.ampcus.com |
Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Clerk-Arbitration
Location(s): Manheim, PA
Job Description:
The Client Service Representative (Call Center Rep) position entails serving as the primary customer support for our contact center. Success in this position requires that the CSR be able to work independently with little to no supervision, provide immediate availability, be professional, provide documentation within our systems, and be knowledgeable about the company’s products and services. The CSR is empowered to make decisions that eliminate impediments to our customers' ability to buy cars. This empowerment requires the CSR to be confident in both the business and the company’s product offerings.
Job Requirements:
- High School Diploma or equivalent required.
- Prior clerical or administrative experience required.
- Valid Driver’s License and safe driving record required.
- Strong verbal and written communication and organization skills with strong attention to details required.
- Basic computer software skills required.
- Commitment to providing excellent customer service required.
- Must be able to operate adding machines and other office equipment (i.e., copier, fax machine, etc.).
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive data entry tasks; manual dexterity.
- Vision abilities required include close, distance and depth perception.
- Regularly required to stand, walk, reach, talk and hear.
- Working knowledge of federal and state laws regarding arbitration of vehicles, preferred.
- Automotive, mechanical or body shop experience with complaint recording and resolution, preferred.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
About Company
Ampcus Inc is a global technology and business consulting firm specializing in Digital Transforrmation, Big Data, Analytics, Cyber Security, Testing, IV&V, Infrastructure Management and Enterprise Solutions. Ampcus Inc is an SBA 8(a) certified Women and Minority Owned global Provider of broad range of consulting Services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, their goals become our goals. We are an ISO 9000, ISO 20000, ISO 27000 and CMMi Level certified company.
Ampcus consultants have significant business, engineering and technology experience. Our consultants have over 20 years of business experience and an average of over 10 years of engineering and technology experience. This means that the project teams understand how systems work and how the technology impacts the business processes of organizations.
We believe that success of an engagement is determined by strong project management, clear communication and mutual commitment working collaboratively. Our methodology begins by listening to the customer needs, then working with their teams to gain a clear understanding of the requirements, while providing a knowledge transfer of best practices for the organization. As a recognized leader providing customized software services, management and engineering solutions to companies around the world, our ability to deliver is a "granted" that makes companies put their trust in us to answer their day-to-day business challenges and put them on a path for greater success. We are the choice for our clients because we look at our clients business from a growth perspective.
Industry: Information Technology and Services
Specialties: Digital Transformation, Big Data and Analytics, Infrastructure Management Services, Testing and IV&V, Cyber Security, Active Directory and E-mail Infrastructure, Project Management, Training, and ERP, CRM. EAI, BI