Clerk 2

Aspire Behavioral Health & Developmental Disabilities Services Job Description

A. ORGANIZATIONAL RELATIONSHIPS

Position Title: Clerk II General GSS031

Position Number:

Date:

Employee:

Work Unit: AACSB Administration County: Dougherty

Immediate Supervisor's Title: BHCC Clinical Coordinator

List positions supervised through immediate contact: None

B. QUALIFICATIONS:

High School Diploma or GED required; Associate Degree or higher preferred.

Minimum of two (2) years of clerical, administrative support, customer service, or office management experience required.

Preferred qualifications include:

• Experience with insurance verification and authorization processes.
• Experience utilizing Electronic Health Records (EHR) systems.
• Experience working in healthcare, behavioral health, crisis services, or social service settings.

Knowledge of agency-specific office procedures and methods. Computer proficiency and ability to utilize Microsoft Office applications, agency software, electronic databases, and electronic health records. Ability to maintain routine clerical records and establish, maintain, and update organized filing, mailing, inventory, and record-keeping systems.

Ability to:

• Communicate effectively both orally and in writing.
• Understand and interpret written materials.
• Multitask and prioritize assignments in a fast-paced environment.
• Maintain accuracy while managing multiple responsibilities simultaneously.
• Exercise sound judgment and professionalism when interacting with clients, staff, and community partners.
• Perform basic bookkeeping.
• Prepare reports and correspondence.
• Operate office equipment and maintain office supplies.
• Maintain confidentiality and comply with HIPAA requirements.

Physical Requirements

No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

• Computer and related software systems
• Multi-line telephone system
• Printer/copier/scanner/fax equipment
• Electronic Health Record (EHR) system
• Crisis Platform Board and bed management systems
• Standard office equipment

D. BL00DBORNE PATHOGEN CATEGORY (check one)

_____ Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of assigned duties (Category I).

_____ Employee performs assigned tasks which do not involve exposure to blood or other potentially infectious material, but employment may require performing unplanned Category I tasks (Category II).

X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material and performance of Category I tasks are not a condition of employment (Category III).

E. MANDATORY TRAINING CATEGORY (Check One)

____Administrative

_____

____Direct Care

_____

____Medical

.

ALBANY AREA CSB Job Description Page 2

Position Title: Clerk II General GSS031

Position Number:

F. PERFORMANCE IMPROVEMENT

Aspire Behavioral Health & Developmental Disabilities Services is committed to continually improving service delivery through enhanced consumer outcomes and satisfaction. All employees have a role in Performance Improvement and are expected to collaborate effectively with co-workers, consumers, stakeholders, and community partners to provide consistent, high-quality, consumer-focused services.

G. ASSIGNED DUTIES

Performs a variety of clerical, administrative, and operational support functions for the Behavioral Health Crisis Center (BHCC) and assigned programs. Performs routine and specialized clerical functions while maintaining professionalism, confidentiality, and accuracy.

Duties Include:

• Provides general clerical support including data entry, filing, scanning, copying, distribution of documents, and maintenance of records.
• Maintains organized record-keeping and filing systems in accordance with agency policies and HIPAA requirements.
• Receives, screens, and directs incoming telephone calls and communications.
• Greets and assists clients, visitors, staff, and community partners in a professional manner.
• Assists with appointment scheduling, meetings, training coordination, and administrative support functions.
• Monitors and manages the BHCC Crisis Platform Board, ensuring timely and accurate updates regarding admissions, discharges, transfers, census, and bed availability.
• Performs insurance verification and obtains demographic and financial information as needed.
• Utilizes Electronic Health Record (EHR) systems to enter, retrieve, and maintain information accurately.
• Generates reports and compiles information for operational, regulatory, and performance improvement purposes.
• Proofreads and verifies reports, documents, forms, and data for completeness and accuracy.
• Conducts clerical research and gathers information necessary for reports, presentations, and administrative projects.
• Opens, sorts, distributes, and processes incoming and outgoing mail and correspondence.
• Maintains office supplies and initiates supply orders to ensure operational readiness.
• Assists with tracking census information, admissions, discharges, and other operational metrics.
• Maintains strict confidentiality of all client, personnel, and agency information.
• Demonstrates strong communication skills while interacting with internal and external customers.
• Effectively multitasks and prioritizes responsibilities in a fast-paced crisis services environment.
• Performs other duties as assigned by the BHCC Clinical Coordinator or designee.

NOTE: This position reports directly to the BHCC Clinical Coordinator and serves as a critical administrative support role for the Behavioral Health Crisis Center.

Position Title: Clerk II General GSS031