Clerical Position Receptionist - Job ID 14359 - JOB ID# 14359

Job Description:

POSITION SUMMARY:

The Receptionist at River Street Schools and Programs serves as the first point of contact for students, families, staff, visitors, and community partners, creating a welcoming, professional, and customer-focused environment. This position is responsible for managing front office operations, directing communications, coordinating administrative support activities, and assisting with daily program logistics. The Receptionist plays a key role in ensuring efficient office operations, supporting student arrival and dismissal procedures, maintaining organizational communications, and providing exceptional service to internal and external stakeholders.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Duties/Responsibilities

• Answer and route incoming telephone calls in a professional and courteous manner, provide information to callers, take and relay messages, and respond to inquiries or direct requests to appropriate staff members.
• Greet, screen, and assist visitors, families, vendors, and community partners, ensuring adherence to visitor management and security procedures while directing individuals to the appropriate location or personnel.
• Provide administrative and clerical support, including preparing correspondence, photocopying and scanning documents, processing mailings, distributing incoming and outgoing mail, maintaining office supplies, and updating program directories and phone lists.
• Coordinate and submit facility and room reservation requests for meetings, trainings, and program events, ensuring space availability and appropriate logistical arrangements.

COMPETENCIES:

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others ideas and tries new things.
• Written & Oral Communication - Speaks and writes clearly; Listens and gets clarification; Responds well to questions; Speaks and writes clearly and informatively; Varies communication style to meet needs; Demonstrates group presentation skills; Participates in meetings.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

QUALIFICATIONS:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• 3 months general office procedures experience preferred.

WHATS IN IT FOR YOU?

• Group Health Insurance Plans
• Basic & Supplemental Life Insurance
• Long Term Disability & Short Term Disability options
• 403(b) Retirement Savings Plan with Employer Matching Contribution if applicable
• Flexible Spending Account Pre-Tax Savings for Health Care, Dependent Care, and Limited Purpose Post Deductible (if contributing to an HSA)
• Comprehensive benefit time package
• Employee Assistance Program
• Bereavement time & Religious Holidays

To access the job description and salary range document, please click https://www.crec.org/careers/jobs.php

JOB ID# 14359 AT CREC: External Job Opportunities | Careers | Hartford, Connecticut