| Location | Holyoke, MA |
Job ID: 815742
Company: Sigma, Inc.
Client: Commonwealth of Massachusetts – Department of Children and Families (DCF)
Location: 200 Front Street, Holyoke, MA
Duration: 3+ Month Contract
Work Arrangement: On-site
Sigma, Inc. is seeking an organized, detail-oriented, and professional Clerical-Lead to support the Commonwealth of Massachusetts, Department of Children and Families (DCF), at its Holyoke, MA office.
The selected candidate will provide front desk reception, clerical, data entry, records processing, and general administrative support. This role requires strong Microsoft Word and Excel skills, accurate typing, excellent customer service, and the ability to manage office responsibilities efficiently.
The ideal candidate will be comfortable interacting with clients and visitors from diverse backgrounds, handling telephone inquiries, maintaining organized filing systems, processing mail, and supporting daily office operations.
Work Location: 200 Front Street, Holyoke, MA. This is a fully on-site contract position.
Utilize Microsoft Word and Excel to complete administrative and clerical assignments accurately.
Perform accurate typing, word processing, data entry, and document preparation.
Process closed records for the Area Office in accordance with established procedures.
Serve as the office receptionist and provide professional front desk coverage.
Greet clients and visitors, answer incoming telephone calls, and direct individuals to the appropriate department or staff members.
Provide routine information regarding agency office locations and available services.
Handle and assist with incoming and outgoing mail processing and distribution.
Organize, maintain, and update filing systems and administrative records.
Provide general clerical and administrative support for daily operations and special projects.
Respond professionally to complaints and inquiries, escalating matters to the appropriate personnel when necessary.
Assist with organizing office activities and administrative events.
Perform additional related duties as assigned.
Demonstrated proficiency in Microsoft Office applications, particularly Microsoft Word and Excel.
Previous experience in clerical, administrative, receptionist, or office support positions.
Strong typing, word processing, and data entry accuracy.
Excellent verbal and written communication skills.
Ability to handle complaints and difficult inquiries professionally.
Ability to work effectively with culturally diverse populations.
Professional demeanor when interacting with clients, visitors, and agency personnel.
Strong organizational skills and attention to detail.
Ability to plan, organize, and coordinate office activities.
Ability to work independently with minimal supervision.
Experience establishing and maintaining organized filing systems.
Ability to manage multiple clerical responsibilities and meet deadlines.
Strong customer service and problem-solving skills.
Candidates with experience in the following positions are encouraged to apply:
Clerical Lead
Senior Clerical Assistant
Administrative Assistant
Office Assistant
Receptionist
Front Desk Coordinator
Data Entry Clerk
Records Clerk
Document Management Specialist
Office Administrator
Administrative Support Specialist
Government Office Clerk
Records Processing Clerk
Experience working in government agencies, social services, healthcare facilities, nonprofit organizations, or other public-facing office environments is a plus.
This position is based at the Commonwealth of Massachusetts Department of Children and Families office at 200 Front Street, Holyoke, MA.
The selected candidate will work on-site, providing administrative and clerical support while interacting with clients, visitors, and department staff.