General Essential Duties & Responsibilities
Clerical Responsibilities
- Manage a high volume of incoming calls, directing inquiries to the appropriate departments and resolving issues when possible
- Accurately enter driver and customer information into multiple company systems and platforms
- Remain attentive at the service window to assist drivers, customers, and staff
- Generate and proofread order entries for accuracy; identify and correct discrepancies
- Perform general clerical duties including photocopying, filing, typing, faxing, and scanning
- Communicate and distribute supplier and cost information to the appropriate departments
- Provide backup assistance to coworkers as needed
Dispatch Support Responsibilities
- Provide prompt, professional support to drivers and customers via phone, email, and in-person communication
- Assist in scheduling daily fuel, lubricant, and DEF deliveries
- Communicate load details, delivery instructions, and updates to drivers as needed
- Monitor delivery statuses through GPS and dispatch systems to help ensure on-time service
- Maintain accurate documentation for dispatch activities, delivery confirmations, and order records
- Support driver coordination during peak times, route adjustments, customer changes, or unexpected issues
- Work closely with operations, accounting, and sales teams to ensure smooth daily workflows
- Assist in maintaining compliance with DOT, OSHA, and internal safety policies
- Provide excellent customer service when handling inquiries related to orders and deliveries
Requirements
Qualifications & Skills
- Experience in customer service, scheduling, dispatching, or administrative roles.
- Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).
- High level of computer literacy; ability to work within multiple systems at once.
- Strong communication and organizational skills.
- Ability to create and maintain organized filing systems.
- Ability to multitask in a fast-paced, deadline-driven environment.
- Strict attention to detail and accuracy.
- Knowledge of Chicago-area geography or transportation operations is a plus.
Benefits
At Al Warren Oil, we believe in taking care of our employees. In addition to competitive pay, we offer a comprehensive benefits package, which includes:
- Empower 401(K) Retirement Program with a company match from Day 1.
- Blue Cross Blue Shield Health Insurance that includes prescriptions, vision, and dental.
- 3 levels of PPO coverage for individuals and family.
- HSA with Employer Contributions.
- Life Insurance Policy - Additional Life and Disability Coverage Available.
- Paid vacations, time off, and holidays.
We offer these benefits because we understand that our team's well-being is vital to our success. Apply today to become a part of the Al Warren Oil family, where your contributions are valued and your hard work is rewarded.