CLERICAL ASSOCIATE - CARDIAC CATH RECOVERY

Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic coverage as Clinical Aide. Overview: This individual is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry.

Overview:

This individual is responsible for receptionist duties, responding to telephone inquiries, using the Radiology Information System (RIS) for data query and entry. A primary aspect of this role includes positive relations with patients, guests, physicians, co-workers and other departments.

 

The Clerical Associate demonstrates excellent customer service performance in that his/her attitude and actions are at all times consistent with the standards contained in the Vision, Mission and Values of Covenant and the commitment to Extraordinary Care for Every Generation.

Responsibilities:

Uses excellent customer service skills to greet and service patients

Moves outpatients through the registration/ordering process in a timely, professional manner

Assists patients in the completion of hospital forms

Prepares orders for the technical staff

Maintains paperwork/documentation per established protocols

Explains examination preparations for tests done in the Imaging and Diagnostic Services Department

Answers the telephone, using established telephone etiquette skills

Transfers phone inquiries appropriately

Faxes reports, using established protocols

Uses the RIS for retrieval of information to respond to inquiries within the scope of their duties

Maintains proficiency in all computer functionality necessary to perform job duties (RIS, email, etc.)

Burns CD copies for outside requests. Follows HIPAA/ROI guideline when releasing images/Reports

Qualifications:

KNOWLEDGE/SKILLS/ABILITIES

Knowledge of standard office equipment (fax, copy machine, printers

Word processing (type 40 wpm)

Ability to flex work schedule in order to meet staffing needs

Ability to multi-task, rotate and function independently in patient reception, responding to telephone inquiries, and providing basic coverage as Clinical Aide.

Ability to work under stressful situations with a positive attitude

Ability to stand and/or sit for long periods of time

 

 

EDUCATION/EXPERIENCE

High school diploma or equivalent

Post high school vocational training in clerical or secretarial courses preferred

Medical terminology course preferred

 

WORKING CONDITIONS/PHYSICAL DEMANDS

Ability to maintain regular punctual attendance consistent with the ADA, FMLA, and other federal, state and local standards

Frequent sitting; near, midrange and far vision and depth perception, color vision

Occasional standing and walking