Clerical Assistant 2

Position Details

Position Information

Posting Number S389P Posting Summary Job Title Clerical Assistant 2 Type of Employment Full Time Bargaining Unit AFSCME FLSA Non-Exempt Salary Range $36,831 (Pay Scale Group 3, Level 1) Position Classification Department California Enrollment Management Benefits

Benefits Summary Link

Posting Text

Job Summary / Basic Function

This position supports the Admissions Marketing/Recruitment area of Enrollment Management and reports to the Director of Admissions Operations. Essential Duties include but not limited to:

60% Admissions Customer Relations/Service

• Monitor the Pennsylvania Western admissions email account -
• Reply to and/or forward emails within the admissions@pennwest.edu account.
• Manage admissions phone lines -
• Help callers with their questions and/or forward calls to the appropriate person/department through warm transfers
• Provide assistance to prospective students and applicants throughout the admissions funnel utilizing Slate and Banner.
• Return voice messages and assist callers for all campuses.
• SMS (text messages) - Respond to outreach student replies, assign unassigned messages to the appropriate counselor.
• Greet and provide customer service to walk-in guests.
• Assist in the Welcome Center and event coverage when needed (checking in students and registering using Slate).

40% Operational

• Prepare, organize and submit all application documents (electronic and/or hard copy) for processing.
• Submit any application changes to processing.
• Assist with the creation of admissions mailings, i.e. honors, scholarships, and acceptance packets.
• Attach decision letters and scholarship letters to the students' records in Slate.
• Defer Deposits upon Approvals.
• Returned Mail flow Mail, Acceptance Packets, and Scholarship Letters. (Inactivate addresses/reach via text/email for updated mailing addresses. Resend packets and letters. Note Slate Records.
• Input Inquiry Cards (RFI's) from Open Houses, College Fairs, Sports Recruits, emails, etc.
• Provide support and guidance to student workers.
• Monitor admissions recruitment print materials, products, and promotional items/update spreadsheet and reorder as needed.

Other duties as assigned.

Required Skills, Knowledge & Abilities

• Knowledge of the use and functionality of Microsoft Office Suite software.
• Knowledge of standard vocabulary and usage, spelling, grammar, and punctuation.
• Ability to use an alphanumeric keyboard.
• Ability to proofread information for conformance with prescribed standards.
• Ability to sort and file information.
• Ability to perform mathematical calculations.
• Ability to follow oral instructions.
• Ability to read and understand written materials.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to establish and maintain effective working relationships.

Minimum of Education / TrainingRequired Education Summary

• Six months as a Clerical Assistant 1 (Commonwealth title); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Preferred Qualifications Physical Demands Work Location California Campus Is travel to other PennWest campuses required for this position? If so, how often? Work Hours Monday - Friday 8 am to 4 pm Posting Date 08/28/2026 Closing Date 09/12/2026 Open Until Filled No Diversity Statement

PennWest University's Office of Community, Opportunity, Responsibility, and Engagement (CORE) provides strategic leadership in fostering a campus environment grounded in dignity, belonging, and opportunity for all students, faculty, and staff. Through comprehensive programs and collaborative partnerships, CORE advances student success, cultivates academic and leadership development, and strengthens community engagement in alignment with the university's mission.

ADA Statement

To request reasonable accommodation to participate in the job application or interview process, contact Amy Salsgiver, ADA Coordinator, asalsgiver@pennwest.edu; 814-393-2109. Pennsylvania Western University complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities.

EEO Statement

Pennsylvania Western University of Pennsylvania is committed to providing equal access to all individuals and prohibiting any form of discrimination and harassment on the basis of race, color, religion, national origin, ancestry, sex, age, marital status, familial status, sexual orientation, gender identity and expression, pregnancy, genetic information, disability, status as a veteran, or any other characteristic prohibited under Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and other pertinent state and federal laws and regulations. Direct inquiries to the Title IX Coordinator, 423 Becht Hall Clarion Campus 16214-1232; email asalsgiver@pennwest.edu or phone 814-393-2109. Inquiries may also be directed to the Director of the Office for Civil Rights, Department of Education, 330 Independence Avenue, SW, Washington, DC 20201.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• • How did you hear about this employment opportunity?

• Public Job Posting

• Internal Job Posting

• Agency Referral

• Advertisement/Publication

• Personal Referral

• Website

• Other

• • What is the highest level of education attained?

• GED

• High School Diploma

• Associates Degree

• Bachelors Degree

• Masters Degree

• PHD

Documents Needed to Apply

Required Documents

• Resume
• Cover Letter

Optional Documents

• Transcripts
• DD214