About the Role
As a Team Lead for General Liability Claims, you lead claims handling across a diverse commercial GL book — spanning multiple industries and loss types. Your scope covers both the General Team (Unrepresented claims) and the Severity/Litigation Team (Attorney Represented and Litigated claims across every dollar tier), so you need to be equally comfortable coaching high-volume adjusters and reviewing litigation strategy on complex files.
A meaningful part of this role is disposition discipline: driving aged inventory to a decision — settle, deny, close, MMI, or coverage — rather than letting files sit touched but undecided. You'll run the weekly rhythm that keeps the aged tail shrinking instead of growing.
Who You Are
- A claims professional with a track record in high-exposure commercial general liability claims across a range of industries and loss types
- A strong leader with litigation management experience who can review defense strategy and reserve positioning
- Tech-oriented and excited about using analytics to separate genuine hygiene issues from real disposition gaps
- Curious — you want the whole story on a legacy claim before deciding whether it needs a new strategy or just a decision
- Anti-status quo — when inventory drifts, you act on it rather than accepting it as the norm
- Comfortable holding both a strategic, portfolio-level view and the detail of an individual complex file
What You'll Do
- Lead and coach adjusters across the General Team and Severity/Litigation Team
- Own the weekly aged-inventory disposition review — tracking claims open past 120, 180, and 365 days to a defined decision rather than continued activity
- Review litigation strategy, defense counsel coordination, and reserve adequacy on Severity/Litigation Team files
- Manage account-based routing exceptions (ASM, QBE Rollover, excess lines) that fall outside standard litigation-status routing
- Align adjuster caseload targets to verified account-code inventory, adjusting as staffing or volume changes
- Serve as escalation SME for coverage questions and complex claim strategy
- Prepare and present claims reports, aged-inventory metrics, and loss trends to clients and leadership
- Increased reserve and settlement authority, with direct involvement in high-exposure file reviews
Qualifications
- 7+ years of insurance claims experience in high-exposure commercial general liability claims across varied industries and loss types
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- 2+ years of leadership experience, with a preference for experience managing in a remote environment
- Demonstrated litigation management experience, including defense counsel oversight and settlement negotiation
- Comfortable using technology and analytics to run a disposition-focused aged-inventory process
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!
Additionally, we will
- Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
- Work toward reducing and eliminating all the administrative work from an adjuster role
- Foster a culture of empathy, transparency, and empowerment in a remote-first environment
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!