Our client, a leading P&C Insurance Carrier, is hiring for a Claims Supervisor to oversee a team focused on monoline Workers' Compensation claims. This individual will play a key leadership role, driving technical oversight, audit execution, and overall team performance across a group handling complex loss-time claims.
Key Responsibilities
- Supervise, mentor, and develop a team of Workers' Compensation claims adjusters managing loss-time claims
- Conduct regular file reviews and audits to ensure compliance with internal standards, regulatory requirements, and best practices
- Provide technical guidance on claim strategy, including compensability, reserving, and resolution approach
- Oversee claim quality, accuracy, and timeliness across the team's portfolio
- Manage escalated and complex claims, offering direction on high-exposure matters
- Partner with leadership to identify trends, improve workflows, and enhance operational efficiency
- Support training and development initiatives to strengthen technical and leadership capabilities within the team
- Collaborate with internal stakeholders to ensure strong alignment on claim handling and client outcomes
Qualifications
- 15+ years of Workers' Compensation claims experience
- 5+ years of supervisory or management experience within a carrier environment
- Deep expertise in monoline Workers' Compensation, with a strong focus on loss-time claims
- Demonstrated experience leading audits, improving compliance, and driving team performance
- Strong technical knowledge of claims handling, litigation management, and reserving practices
- Excellent leadership, communication, and coaching skills
- Ability to manage competing priorities in a fast-paced environment
Why This Role
This is an opportunity to join a well established insurance carrier in a leadership capacity, offering visibility across claims operations and the ability to drive meaningful impact on team performance and outcomes.