Analysis Skills, Auditing, Best Practices, Brokerage, Case Law, Claims Management, Claims Processing, Coaching, Consulting, Customer Relations, Customer Support/Service, Data Analysis, Ecosystems, Employee Benefits, Employee Orientation, File Audits, File Maintenance, Financial Services, Hospital, Insurance, Leadership, Litigation Settlement, Problem Solving Skills, Project/Program Management, Regulatory Requirements, Risk, Staff Development, Staff Requirements, Subrogation, Team Player, Technical Leadership, Training/Teaching, Worker's Compensation
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.
Overview:
This is a remote position based in California, and candidates must reside within the state.
Keenan is a leading insurance brokerage and consulting firm serving hospitals, public agencies, and California school districts. Specializing in employee benefits, workers' compensation, loss control, financial services, and property & liability. Keenan is committed to delivering innovative solutions that protect and empower the communities we serve.
At Gallagher, we’re united by a commitment to excellence and innovation. We are seeking an experienced Claims Supervisor to provide leadership, technical oversight, and operational guidance within our Workers’ Compensation claims department. This role is responsible for ensuring claims are managed in accordance with company standards, regulatory requirements, and client expectations while fostering a culture of service excellence and continuous development.
How you'll make an impact:
- Supervise and provide technical guidance to Claims Examiners, Senior Claims Examiners, Claims Assistants, and other designated staff.
- Ensure claims are managed in accordance with Keenan's policies, procedures, and best practices.
- Review and approve investigations, litigation referrals, settlements, reserve changes, delays, and denials within assigned authority levels.
- Monitor complex claims, including cumulative trauma, subrogation, joint coverage, Serious & Willful, and Labor Code 132a matters.
- Conduct quarterly file audits and maintain active oversight of high-value claims.
- Partner with leadership to identify staffing needs and support employee development.
- Deliver training and updates related to labor code changes, legislation, case law, and client procedures.
- Participate in and lead client claim reviews while maintaining exceptional client service and satisfaction.
- Manage special projects and support departmental initiatives as assigned.
About you:
Required: High school diploma and 10 years related claim experience required. Appropriately licensed and/or certified in all states in which claims are being handled or able to obtain the licenses/certification per local requirements. Knowledge of all team member related functions.
Preferred: Bachelor's degree preferred.
Behaviors: Requires exceptional analytical and problem solving skills. Ensures flawless and consistent execution of client service instructions and performance guarantees Ability to actively review work of others via file reviews; identify coaching opportunities, act on needed coaching opportunities and position subordinates for successful development leading to advancement within the organization.
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Gallagher
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.