Highlights
Evaluate and settle household goods and logistics claims across multiple lines of businessReview claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policiesInvestigate claim details and gather documentation needed to determine liability and allocate settlement responsibility to the appropriate partiesAnalyze facts, supporting documentation, and claim circumstances to make fair and consistent settlement decisionsExercise judgment and decision-making authority when evaluating settlement options and claim resolutionsCommunicate extensively with agents, customers, military offices, government agencies, national account contacts, and internal departmentsMaintain accurate claim documentation and case records throughout the claims processPartner with internal stakeholders to resolve issues and ensure timely claim handlingSupport department initiatives and perform additional responsibilities as assigned. High school diploma or equivalent2 to 3 years of related professional experienceStrong analytical, investigative, and problem-solving skillsExcellent written and verbal communication skillsAbility to manage multiple priorities while maintaining attention to detailProficiency with Microsoft Office applications.
Numbers & Facts
| Location | Des Peres, MO |
| Industry | Travel, Transportation and Tourism |
| Company Size | 500 to 999 employees |
| Website | http://www.unigroupinc.com/ |
Description
Work Arrangement: On-SitePosition OverviewThe Claims Specialist II investigates, evaluates, and resolves cargo loss and damage claims across multiple lines of business. This role combines analytical thinking, investigative work, customer communication, and problem-solving to ensure claims are handled fairly, efficiently, and in accordance with company policies, contractual obligations, and federal regulations.In this position, you'll work closely with customers, agents, military representatives, national account contacts, and internal teams to gather information, determine liability, and reach appropriate claim resolutions. Success requires sound judgment, attention to detail, strong communication skills, and the ability to navigate complex situations while maintaining a customer-focused approach.This role offers the opportunity to develop expertise in claims management while gaining exposure to various areas of UniGroup's moving and logistics operations.What You'll Do
Evaluate and settle household goods and logistics claims across multiple lines of businessReview claims for reasonableness, accuracy, liability, and compliance with federal regulations, operating tariffs, contract provisions, and company policiesInvestigate claim details and gather documentation needed to determine liability and allocate settlement responsibility to the appropriate partiesAnalyze facts, supporting documentation, and claim circumstances to make fair and consistent settlement decisionsExercise judgment and decision-making authority when evaluating settlement options and claim resolutionsCommunicate extensively with agents, customers, military offices, government agencies, national account contacts, and internal departmentsMaintain accurate claim documentation and case records throughout the claims processPartner with internal stakeholders to resolve issues and ensure timely claim handlingSupport department initiatives and perform additional responsibilities as assigned
What We're Looking ForRequired Qualifications
High school diploma or equivalent2 to 3 years of related professional experienceStrong analytical, investigative, and problem-solving skillsExcellent written and verbal communication skillsAbility to manage multiple priorities while maintaining attention to detailProficiency with Microsoft Office applications
Preferred Qualifications
1+ years of claims adjusting experienceExperience reviewing documentation, determining liability, and negotiating claim resolutionsExperience working in transportation, logistics, insurance, customer service, or a related industryKnowledge of federal regulations, contracts, tariffs, or claims administration processes
Who Thrives in This RoleYou may be a great fit if you:
Enjoy investigating issues and piecing together information to reach informed decisionsCommunicate professionally and confidently with a variety of stakeholdersBalance empathy with objectivity when evaluating situations and outcomesStay organized and focused while managing multiple claims and deadlinesTake initiative to solve problems and work through ambiguityAdapt well to changing priorities and evolving business needsCollaborate effectively with teammates and cross-functional partners
Why UniGroupUniGroup is the parent company of United Van Lines and Mayflower Transit, two of the most recognized brands in the moving and logistics industry. Headquartered in the St. Louis area for more than 90 years, we support a nationwide network of agents, customers, and partners across residential, commercial, government, and specialty logistics markets.Joining UniGroup means becoming part of a collaborative organization that values service, integrity, continuous improvement, and professional growth.Benefits & Work Environment
Comprehensive medical, dental, and vision insurance401(k) retirement plan with company matchGenerous paid time off and company holidaysPaid parental leaveLife insurance and disability coverageEmployee assistance programProfessional development and growth opportunitiesCollaborative, team-oriented work environment
Work AuthorizationCandidates must be legally authorized to work in the United States on a permanent basis. UniGroup is unable to provide visa sponsorship or employment authorization support now or in the future.
About Company
UniGroup is a $1.7 billion transportation company and parent of United Van Lines, the nation's leading corporate mover, and Mayflower Transit, the most well-known name in the moving industry. Between the two van lines, UniGroup handles one in three professional interstate moves.
UniGroup is also the parent company of Sterling, UniGroup Relocation, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers' supplies.
UniGroup's Home Office is located in suburban St. Louis. The Home Office has associates who provide centralized support functions for all of the operating companies. To better serve its customers, the company also has regional service centers in eastern Asia and Europe.
UniGroup, founded in 1988, is owned exclusively by active agents of United Van Lines and Mayflower Transit and senior management of the UniGroup companies.
UniGroup is also the parent company of Sterling, UniGroup Relocation, UniGroup Logistics and other transportation related companies including Allegiant Move Management, which is a transportation management company for both corporate and government accounts, and Trans Advantage, which sells and finances rolling stock and sells movers' supplies.
UniGroup's Home Office is located in suburban St. Louis. The Home Office has associates who provide centralized support functions for all of the operating companies. To better serve its customers, the company also has regional service centers in eastern Asia and Europe.
UniGroup, founded in 1988, is owned exclusively by active agents of United Van Lines and Mayflower Transit and senior management of the UniGroup companies.