Claims Specialist I

Aon is looking for a Claims Specialist I

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting warranty and waiver requests for member-based programs.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

ESSENTIAL DUTIES:

• Answer incoming calls and make outbound customer service calls.
• Process warranty and waiver related transactions in a timely and accurate manner.
• Review and analyze necessary documentation to process warranty and waiver requests.
• Review daily follow-up status reports to prioritize and manage daily inventory to meet contractual service levels.
• Ability to respond efficiently and accurately to customers and providing solutions and/or alternatives.
• Engage in active listening with the customer, confirming or clarifying information and diffusing situations as needed.
• Ability to maneuver through various systems while engaging with the customer.
• Document details of customer’s inquiries and/or complaints and the actions taken to resolve their issues in a comprehensible way. 
• Understand and strive to meet or exceed production and quality metrics while providing excellent and consistent customer service.

REQUIRED SKILLS AND EXPERIENCE:

• Handling individual cases or projects from initiation to resolution, ensuring timely and effective outcomes.
• Handling and verifying waiver claims by reviewing documentation and ensuring compliance with policy terms.
• Building and maintaining relationships with consumers and patrons to enhance loyalty, satisfaction, and retention.
• Recording and updating data accurately and efficiently into databases, spreadsheets, or other digital systems to maintain data integrity and support business operations.
• Organizing, storing, and retrieving documents and records in a systematic and efficient manner to support business operations and compliance requirements.
• Utilizing application software to create, edit, and manage documents, presentations, spreadsheets, databases, and other digital content to enhance efficiency and productivity.
• Administering repository systems to ensure the secure, organized, and compliant storage of organizational records.
• Proficient in Microsoft Office Suites.
• Ability to work independently and work well with others in a virtual team environment.
• Ability to work virtually in an environment conducive to working virtually.

MINIMUM WORK EXPERIENCE REQUIRED:

• Minimum of 1-year experience in customer service or like industry. 

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $30,400 to $36,500 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.

      A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.  Eligibility for benefits is governed by the applicable plan documents and policies.

     #LI-BK1