Job Summary
Project Resources Group (PRG) is seeking a Claims Recovery Specialist for our Fort Collins, CO office. Be part of our expanding team focused on recovering third-party property and utility damage claims, primarily in a B2B setting. We’re looking for motivated, detail-oriented professionals with strong negotiation skills. Experience in collections or insurance adjusting is highly relevant and transferable. We offer a competitive base salary plus commission.
Key Responsibilities
- Resolve and negotiate claims recovery of repair and replacement costs on third-party cable/fiber and utility damages across multiple state lines, via phone, email, and letters.
- Work directly with liable parties’ insurance providers to defend and negotiate claims settlements.
- Collaborate with claims departments and management of liable parties, from small businesses to large corporations to municipalities.
- Learn, understand, and be able to utilize state dig laws and statutes, 811 excavator requirements, NESC standards, CGA guidelines, etc.
- Develop a professional working relationship with damaging parties, on-site field investigators, management, and other personnel.
- Conduct 40-50 inbound/outbound calls daily, approximately 2-2.5 hours of total talk time throughout the day.
- Enter notes and documentation throughout the recovery process into the company’s proprietary Claims Database Tool.
- Use a calendar and diary system to coordinate handling claims to be worked twice weekly.
- Follow advanced claim handling procedures as detailed by the OPD Claims Manager.
- Use photographs, narratives, job costs, site sketches, locate tickets, and other components on-site field investigators provide to visualize and understand the damage scene to defend liability accurately.
- Participate in weekly department meetings to discuss individual and team recovery tactics, strategies, and goals.
- Maintain a working knowledge of the entire PRG claims recovery process.
Preferred Qualifications
- Strong proficiency in Microsoft Word, Outlook, and Excel.
- Tech-savvy with the ability to quickly adapt to new software and systems.
- Excellent written and verbal communication skills, with an emphasis on professional phone and email correspondence.
- Familiarity with the construction, cable, or utility locate industries is advantageous.
- Understanding of B2B construction, claims management, recovery, or insurance claim negotiation and settlement processes is preferred.
- Ideally, 3–5 years of experience in claims, recovery, and/or the insurance industry.
- College education is preferred.
- Bilingual in Spanish is a plus.
Compensation and Benefits
We offer a competitive hourly pay ($20-$24/hour based on experience), plus the potential to earn substantial commissions up to $4,000-$10,000 monthly based on performance. Along with a comprehensive benefits package, including:
- Medical, dental, and vision coverage for employees and dependents
- 401(k) retirement plan, with company match after 1 year
- Short-term disability coverage after 1 year
- Paid time off and holidays
- Additional perks such as company-paid life insurance, and other supplemental insurances available
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