Administrative Skills, Artificial Intelligence (AI), Claims Processing, Customer Escalations, Customer Support/Service, Detail Oriented, Documentation, Follow Through, Insurance Claims, Microsoft Office, Organizational Skills, Process Development, Project Management Software, Slack, Status Reports, Time Management, Writing Skills
LOCATION
Austin, TX
POSTED
1 day ago
Claims Specialist
We support clients by keeping their insurance claims processing organized, accurate, and moving quickly through the right next steps. We're looking for someone who is detail-oriented, dependable, and comfortable managing that day-to-day work.
What is the pay?
$48,000 - $60,000 per year, based on experience
Individual performance-based bonus up to 10% of salary
Company performance-based bonus up to 10% of salary
What are the benefits?
Fully remote position
Competitive health, dental, and vision insurance
401(k) with up to 6% company match
40 days of paid time off, inclusive of vacation, sick days, and holidays
$200/month home-office stipend
Promote-from-within culture with clear opportunities for advancement
What will I be doing?
Entering new claim details into client systems accurately and on time
Reviewing claim files to confirm required information, documentation, and forms are complete
Updating claim records, notes, and status information as new claim activity is received
Following up on missing documents, incomplete forms, or other outstanding claim requirements based on client procedures
Tracking claim activity and helping ensure routine next steps are completed on time
Responding to routine claim-related questions and providing claim status updates as directed
Preparing claim summaries, status reports, and other recurring client updates as needed
Escalating complex cases through established workflows
Following established processes to deliver consistent, high-quality claims processing support
What are the requirements?
Strong attention to detail
Excellent written communication, including grammar, punctuation, and spelling
Strong organizational, task management, and follow-through skills
Comfortable working with insurance claims and related documentation across multiple client systems and workflows
Able to review files carefully and identify missing information, incomplete documentation, or inconsistencies according to client procedures
Fast, reliable internet connection and a distraction-free work environment
What additional qualifications could I have?
1+ year experience in claims processing or similar administrative support experience
Familiarity with Google Workspace, Microsoft Office, Microsoft Teams, Slack, Zoom, project management tools, and AI productivity tools
Great claims processing support is about more than processing paperwork -- it's about helping clients keep claims accurate, organized, and on-track and helping policyholders experience a smooth filing process. If that sounds like the kind of work you do best, we'd love to hear from you.