Responsibilities
Claims Investigation & Validation
- Investigate OS&D (Overage, Shortage, and Damage) claims, shipment refusals, and carrier disputes.
- Audit Proof of Delivery (POD), bills of lading (BOL), shipping documentation, and inspection photos to verify the legitimacy of claims.
- Research deductions, customer disputes, and overpayments to determine whether credit is warranted or whether chargebacks/repay letters need to be issued.
Carrier & 3PL Financial Recovery
- File and track freight claims with carriers, freight forwarders, and insurance underwriters.
- Negotiate settlements and recoveries according to carrier liability rules, contracts, and insurance coverage.
- Maintain and update claims aging reports to minimize outstanding balances.
Cross-Functional Collaboration & Settlement
- Work closely with Warehouse Operations, Billing/Settlement, Customer Service, and Transportation teams to resolve operational discrepancies.
- Coordinate with Accounting and Finance teams to reconcile accounts receivable (AR)/accounts payable (AP) impacts from deductions and settlements.
Reporting & Root-Cause Analysis
- Track claim trends and metrics (e.g., claim frequency by carrier, product type, or region) to identify systemic operational bottlenecks.
- Recommend packaging, handling, or routing process enhancements to mitigate recurring cargo damage or loss.
Qualifications & Skills Required
Technical Skills
- Proficiency in logistics and ERP systems (e.g., SAP, Cello Logistics Platform, WMS/TMS).
- Advanced Microsoft Excel skills (VLOOKUPs, pivot tables, data reconciliation).
Key Competencies
- Strong negotiation and conflict-resolution skills for handling carrier and vendor disputes.
- High attention to detail and ability to interpret contracts and insurance guidelines.