Job title:Claims Specialist 3
Location:Plano, TX
Duration: 6 Months
Description:
Responsibilities:
- Collaborate with team members in the Product Safety department, PL Insurance Carrier, outside law firm and 3rd Party administrators.
- Generate daily/weekly/monthly reports, with analysis and recommendations
- Manage 4-7 ongoing and ad-hoc projects that may include KPIs and Metrics
- Ensure that all projects have required documentation as they move through the project tollgates
- Communicate to Product Liability leadership on project status and escalation/decision points
- Works cross functionally with HQ teams in Korea (occasional evening conference call) and SEA operations to manage all possible risks.
- Pending Claim Management, KPI & TAT Management Claim registration to closure
- Product Verification
- Liability Assessment by reviewing diagnosis results
- Reporting on high-profile claims to the leadership
Qualifications:
- 3-5 years of hands-on claims management & customer care experience
- Expertise in MS, Excel, and PPT
- Proven capability to analyze data and develop a course of action
- Proven ability to prioritize and manage multiple projects, meet deadlines and drive to resolution
- Process, procedure, strategic planning and project development experience
- Experience working with and influencing cross-functional teams.
- Experience working within the insurance and/or home appliance industry a plus
- Experience with product development or testing a plus
- Experience working in a complex and wide organization and department
- Claims Adjuster License a plus
- Takes project ownership and possess leadership qualities with an entrepreneurial approach
Skills:
- Analyze, make judgments, decisions and recommendations for ongoing and new projects or tasks
- Apply critical thinking and imaginative solutions to analyze and present solutions to challenges based on data
- Communicate professionally both verbally and through written correspondence
- Explain reports and analysis to all levels of the organization
- Ability to think analytically and deep attention to detail
- Project management skills advantageous
- Numbers and processes oriented (analytical skills)
- Initiative and "can do" attitude, Ownership with Initiative
- Sense of urgency, Flexible, self-motivated, self-organized self-directed, and results-oriented
- Customer service focus with excellent relationship management skills
- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
- Demonstrated ability to interact with peers, supervisors, managers and senior management
- Team oriented, but able to work independently and manage multiple tasks
- Able to perform complex quantitative analysis (Advanced Excel skills) to flag risk and report in timely manner
- Capability of storytelling visually and speaking to small groups 5-10 people
Education:
Bachelor's Degree preferred but not required (or equivalent experience)