Highlights
Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources. Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Numbers & Facts
| Location | Howell, MI |
| Industry | Computer/IT Services |
| Salary | $20 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Job Title: Claims Service Representative
Location: Worcester, MA or Howell, MI
Duration: 4-6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Shift Timings: Monday-Friday 8:30 AM - 5:00 PM.
Job Description:
Responsibilities:
- Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties
- Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action
- Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities
- Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company s network generating an electronic claim file
- Applies basic communication skills to interpret caller s inquiries and offers available options
- Utilizes established workflows to initiate claim activities as required
- Recognizes coverages, claim processing requirements and related claims systems
- Learns to identify claims and takes appropriate actions
- Contacts vendor to establish language services for language interpretation and translation
Skills and Experience:
- Associate s degree or working towards your associate s degree is strongly preferred
- Typically 1 -3 years of experience in the service, financial or hospitality industry preferred
- Six months to one year of call center and/or office experience required
- Troubleshooting experience desired
- Self-starter
- Has an energetic, positive and professional attitude
- Proficiency in using and toggling between multiple computer applications, dual screens, and MS Office Suite products (Word/Excel, Outlook, SharePoint, Teams); Independent use of provided resources
- Excellent written and verbal communication skills
- Seeks to collaborate and promotes inclusion and respect
- Dedicated to meeting the expectations and requirements of internal and external customers
- Understands the importance of teamwork and developing and maintaining cooperative relationships
- Exhibits service behaviors that include empathy and patience when communicating with customers. Ability to deal with conflict effectively
- Disciplined to follow scripts, while showing initiative to seek additional information as needed Demonstrates attention to detail
- Agile and adapts to new, different, or changing situations, requirements, or priorities
- Shares knowledge, skills, and expertise with others; collaborates with others
- Ability to meet and/or exceed established goals within set training timeline
Physical Demands & Work Environment:
- Ability to use a personal computer, call center phone and other standard office equipment
- Ability to sit and/or stand for extended periods (75%-90%)
- Able to perform in a dynamic/fast paced work environment.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.