| Location | Tumwater, WA |
| Salary | $6,229–$8,374 |
Claims Research Team Supervisor (Investigator 4)
Salary
$6,229.00 - $8,374.00 Monthly
Location
Thurston County - Tumwater, WA
Job Type
Full Time - Permanent
Remote Employment
Flexible/Hybrid
Job Number
2026-185
Department
Dept. of Revenue
Division
Working Families Tax Credit
Opening Date
10/27/2026
Closing Date
11/8/2026 11:59 PM Pacific
Description
Lead a team of investigators that protect the integrity of the Working Families Tax Credit program.
The Washington State Department of Revenue is seeking an experienced investigative leader to serve as the Claims Research Team Supervisor (Investigator 4) within the Working Families Tax Credit Division.
The Working Families Tax Credit Division helps eligible individuals understand, apply for, and receive the credit while maintaining accurate records and administering the program responsibly. Within the division, the Claims Research Team helps protect program integrity by preventing and detecting financial losses associated with fraud or malfeasance. The team uses crossmatching, skip tracing, tips and leads, and other detection tools to identify and prevent fraud.
In this role, you will develop and lead a highly trained team of investigators while helping guide the divisions fraud mitigation strategy. You will oversee investigative operations, strengthen policies and procedures, analyze emerging trends, and advise leaders on effective fraud identification and prevention practices. As the divisions chief investigative specialist, you will also work with legal counsel and external partners on matters that may result in civil or criminal enforcement.
This opportunity may be an excellent fit if you are an accomplished investigative professional who combines sound judgment and technical expertise with the ability to coach employees, establish clear expectations, navigate complex cases, and build productive relationships across organizational and jurisdictional boundaries. Your work will help ensure that public resources are administered fairly, securely, and in accordance with state and federal requirements.
The hiring manager may start screening applicants as early as November 3, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.
It is preferred that this position interacts with claimants, in Spanish, or another language, in writing and over the phone. Your ability to read, write, and speak in a language other than English will earn you an additional 5% assignment pay!
Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Duties
What youll do
As the Claims Research Team Supervisor, you will provide leadership for a team responsible for identifying, investigating, and preventing fraud within the Working Families Tax Credit program. You will oversee staff, guide investigative strategy, develop policies and procedures, and serve as a trusted advisor to agency leadership on fraud prevention and investigative best practices.
Key responsibilities
Who were looking for
Were seeking a leader who can balance strategic thinking with hands-on investigative expertise. The ideal candidate is a skilled communicator, collaborative partner, and confident decision maker who can develop people, navigate complex challenges, and maintain the highest standards of integrity and professionalism. Experience leading investigative teams and working across organizational boundaries will be critical to success in this role.
Qualifications
The ideal candidate will possess a combination of the following knowledge, skills, abilities, and progressive experience that demonstrates readiness to successfully perform the duties and tasks of this position:
Demonstrated progressive experience leading and supervising investigative teams, gained through prior roles directing program operations, assigning work, training investigators, monitoring performance, and ensuring adherence to laws, policies, and Federal Tax Information safeguarding requirements.
Proven ability to develop, implement, and administer statewide investigative policies and procedures, obtained through experience creating guidance documents, drafting standards manuals, revising investigative protocols, and ensuring compliance with federal and state requirements such as IRS Publication 1075.
Demonstrated skill functioning as a subject-matter expert in fraud investigation and prevention, developed through experience providing consultation to leadership, advising legal counsel, collaborating with other agencies, and representing the division in meetings where complex benefits-related fraud issues are discussed.
Proven ability to conduct and guide complex fraud investigations, gained through experience investigating identity theft, tax credit fraud, dependent fraud, vendor fraud, and multi-claimant cases, and preparing investigative reports, subpoenas, and evidentiary records for administrative or criminal proceedings.
Demonstrated ability to analyze evidence, identify fraud patterns, and produce clear and comprehensive investigative reports, supported by experience applying advanced analytical and critical-thinking skills in cases requiring verification of data, cross-matching information, and adjudicating tax credit eligibility.
Demonstrated ability to collaborate with federal, state, and local agencies-including law enforcement-developed through experience coordinating fraud cases, participating in joint investigations, collecting field evidence, and serving as a liaison on matters involving prosecution of fraud.
Proven experience developing investigator skills and preparing staff for advancement, gained through supervising performance evaluations, coaching, mentoring, delivering training, and directing investigators in applying best practices for fraud prevention and investigative techniques.
Demonstrated ability to manage complex program operations, obtained through prior experience overseeing workload distribution, setting deadlines, monitoring productivity measures, administering resources, coordinating recruitment, and resolving routine personnel issues.
Proven ability to communicate professionally and persuasively with diverse audiences, developed through experience testifying at administrative hearings or courts, preparing written reports and recommendations for leadership, and explaining investigative outcomes to managers, legal partners, and external agencies.
Equity Competencies:
Learn about our Core Equity Competencies to understand the foundational skills, mindsets, and approaches we value and cultivate in our workforce.
Preference may be granted to candidates who possess the following:
A Bachelor's degree degree in business or public administration, accounting, finance, political science, or one of the criminal justice disciplines, and two years of experience as an investigator with a criminal justice government agency or private organization, or other directly allied field.
Experience as an Investigator 3 or 4 within State Service or an equivalent classification.
Certified Fraud Examiner (CFE) or other fraud certification.
Experience working with Federal Tax Information (FTI).
Bi-lingual ability.
Required for dual language designation:
Demonstrated ability to read and write fluently in Spanish, or another language, gained through progressive experience, formal education, or practical application in professional, academic, or community settings.
To be considered:
To take advantage of Veterans preference please attach your DD-214, member 4 long form, or your NGB-22. Please black out your social security number and date of birth prior to attaching.
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
Supplemental Information
Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.
This position has been designated as a user of Federal Tax Information (FTI) provided by the Internal Revenue Service (IRS). In order to use this information you will need to:
A) Pass the required background check which requires:
1) FBI national background check (fingerprinting required)
2) Local law enforcement check (places where you have lived, worked, or attended school for the last 5 years)
3) Verification of your ability to work in this country
B) Be willing to follow the safeguarding requirements of IRS Publication 1075 and Revenue Administrative Policy 6.5.1.
The use of FTI provided by the IRS is tightly controlled and will only be disclosed to employees who have met the requirements above.
Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.
We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.
Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.
Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.
Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.
Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.
Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.
Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.
Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.
Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.
Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.
Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.
Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.
Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.
Pay status includes hours worked, time on paid leave and paid holiday.
As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.
Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.
Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.
Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.
Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay
Please visit the State HR Website for more detailed information regarding benefits.
Updated 01-07-2026
01
How did you hear about the Department of Revenue as a possible employer?
02
Please identify any "other" responses to question 1.
03
Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?
04
Incomplete applications or applications received without these materials may be disqualified. Did you attach the following?
05
Will you now or in the future require the Department of Revenue to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.
Required Question
Employer State of Washington
Address View Job Posting for Agency Information
View Job Posting for Location, Washington, 98504
Website http://www.careers.wa.gov