Position Summary: Performs a variety of customer service and routine administrative tasks to ensure efficient and courteous operations in the Purchased Referred Care Department. Those duties include but are not limited to; retrieving medical records, sorting, matching and scrubbing claims, mailing claims and managing claims with missing information.
Critical Tasks:
- Receives and documents all incoming notifications.
- Processes and distributes all departmental mail.
- Scrubs all incoming claim forms for proper documentation.
- Responds and follows up to all incoming calls in a timely and professional manner.
- Assists with filing paid claims and paperwork in patient financial files.
- Maintains inventory and orders supplies for the Purchased Referred Care department.
- Reports maintenance issues for office equipment.
- Performs other job-related activities as requested.
Required Quailifications:
- High School Diploma or GED required.
- 1 year of customer service experience preferred.
- Healthcare experience preferred.
- Demonstrates ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures and community health services.