Claims Operations Manager – Homeowners

• Contribute to development and execution of Claims strategic and tactical initiatives.
• Lead continuous improvement efforts with a focus on leveraging existing technology and identifying new capabilities to support Claims results. 
• Represent claims with internal and external stakeholders as needed.
• Facilitate and support the Quality Assurance process across Property, Casualty, and Auto Claims. 
• Champion and strengthen Kingstone’s Core Values in words and actions.
• Demonstrate a passion for delivering outstanding service to Kingstone customers through claims excellence, continuous improvement, and service.
• Create and promote an engaging and positive work environment where all employees feel empowered, accountable, and valued.
• Foster a culture of teamwork and accountability within Claims and across Kingstone Insurance.
• Serve as the Subject Matter Expert for Claims technology capabilities including Snapsheet Claims platform.
• Be responsible for all aspects of talent management within their area of responsibility including selection/hiring, retention, and performance management.
• Adhere to and promote company policies on reserving, compliance, cybersecurity, and other business critical procedures.
• Lead Claims SOX and State Compliance programs and procedures, works collaboratively with Internal Audit.
• Leverage data to understand trends, solve problems, and build effective plans for continuous improvement.

• Four-year college degree (required).
• 5+ years of Homeowners Claims handling experience at an insurance carrier.
• 3+ years of experience leading or supporting Claims technology and process improvement.
• Experience with Casualty and Auto Claims (preferred but not required).
• Experience with Snapsheet Claims platform capabilities, including configuration and testing (strongly preferred but not required).
• Technical proficiency with Homeowners Claims handling, investigation, policy and resolution.
• Track record of success in a Claims leadership or Claims Operations position.
• Experience with Claims technology, including vendor selection, representing the business during development, UAT, and operational readiness.
• Excellent communication skills and ability to work effectively with all levels and functions of Kingstone.
• Ability to effectively plan, prioritize, and organize work.
• A change champion who excels at building relationships with internal and external stakeholders.
• Adaptable and versatile leader comfortable “wearing many hats” every day/week.

• Comprehensive health benefits
• Life and disability insurance
• 401(k) with company match
• ​​​​​​​Paid parental leave
• Paid vacation, paid holidays, and birthday off
• Peer recognition program

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