Responsibilities:
- Interview, hire and train staff
- Manage and guide the performance and professional development of staff through coaching and mentoring, including performance evaluations and salary reviews
- Collaborate with underwriting on current and proposed policy language and new product development
- Identify and communicate industry trends and/or portfolio claim developments that may impact company results, appetite or pricing
- Proactively attends marketing, sales and account meetings to establish relationships with agent partners and maximize the competitive advantage derived from the Aspire Claim Experience and direct-to-retail business model
- Oversee and participate in claim reviews or other value-added claim services applicable to individual accounts where those services are appropriate
- Identify and implement strategies to reduce total claim cost and optimize company profitability
- Consult with the underwriting team on an individual risk basis to assist with risk selection and the application of appropriate terms/conditions to ensure portfolio profitability
- Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution
- Understand and utilize existing technology resources and data to measure and monitor financial and performance trends
- Facilitate the improvement of all systems applications utilized in the department for successful and efficient claims handling and related workflow processes
- Manage projects related to achieving department goals (i.e., cost management, quality assurance, SIU, training and development, etc.)
- Review and approve coverage letters and responses to regulatory agency inquiries
- Review and approve Large Loss Reports
- Occasionally handle claims that are very complex and/or involve sensitive or confidential information
- May perform other functions as assigned
Qualifications:
- Extensive commercial general liability, commercial excess and commercial property claim experience required
- Strong technical knowledge and experience, including an understanding of coverage and contract law, investigation, legal liability, litigation and reserving
- Supervisory experience required
- Excess & Surplus lines experience strongly preferred
- Product development and forms creation experience a plus
- Professional designations such as CPCU or AIC strongly preferred
- Comprehensive knowledge of insurance and legal systems
- Proven ability to train, establish performance objectives and evaluate employee performance
- Strong analytic skills and decision-making ability
- Strong verbal and written communication and customer service skills
- Good negotiation skills
Coaches and Motivates People
Additional Company Details:
We do not accept unsolicited resumes from third party recruiting agencies or firms.
Additional Requirements:
Travel may be required on a limited basis.
While performing the duties of this job, the employee is regularly required to be seated for sustained periods of time; be able to pick up, pinch, twist, or keyboard; must be able to communicate detailed or important information accurately; distinguish sounds at normal levels (with or without correction) and be able to receive detailed information orally.
The employee is occasionally required to move about the office to accomplish tasks; reach in any direction; raise or lower objects or move objects from place to place; and hold onto objects.
Occasionally, the employee may need to move or exert force up to 10 pounds.
The employee is regularly required to operate a computer and other office equipment (phone, copier and printer).
The above job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.
Sponsorship Details:
Sponsorship not Offered for this Role