Claims Manager / Estimator
Novi, MI 48375 | Onsite | Full-time, direct hire
An established property restoration contractor in the Novi area is hiring a Claims Manager / Estimator. You'll inspect damaged properties and write repair estimates in Xactimate for water, fire, wind, hail and other insurance losses. You'll also manage Third-Party Administrator (TPA) claims and work closely with carriers and adjusters. You'll cover a home territory and help in other areas when volume calls for it.
What you'll do
- Inspect sites and write accurate repair estimates in Xactimate
- Review estimates from peers and process supplement requests from Project Managers
- Explain estimates to adjusters, carriers and TPAs and follow each program's guidelines
- Review job financials and collect deductibles before repairs start
- Lead kickoff meetings with accounting and project management, then hand the job off to the customer with signed paperwork
- Take emergency calls during business hours (board-ups, tarping, tree removal), send out crews and walk the customer through next steps
- Use Matterport 3D scanning and keep files up to date in DASH, Xactanalysis and TPA systems
- Join a 24-hour emergency on-call rotation about once every 12 to 14 weeks, including some evenings and weekends
What you'll need
- Hands-on Xactimate experience (required); Level 1 or Level 2 certification is a plus
- About 5 years of experience in restoration estimating or a related field
- Knowledge of insurance carrier requirements and TPA programs (preferred)
- IICRC certifications (a plus)
- High school diploma or GED
- Valid driver's license with a clean driving record
- Strong writing skills and a calm, caring approach with property owners under stress
- Comfort with Microsoft Office, databases and smartphone apps
This role is onsite in the Novi area. Relocation and visa sponsorship are not available.