Overview:
To review, research, and resolve claims for all Medi-Cal claim types within established production
and quality standards, including manual processing. Completes and processes claims and claims
worksheets. Creates appropriate documentation that reflects the actions taken and status of the
claim. Generates provider communication, such as letters, as necessary. Routes and tracks
claims requiring review by other staff and departments, and processes when possible. Claims
Examiner II is distinguished from Claims Examiner I by a higher level of autonomy and experience,
as well as an ability to process a wider range of claim types.
Responsibilities:
- ESSENTIAL DUTIES AND RESPONSIBILITIES
- Reviews, researches, and resolves pended claims for Medi-Cal types: medical, ancillary,
long term care, CHDP, encounter data, other coverage, and batch claims within established
production and quality standards. Completes claims from the Batch Error Report and Batch
Pass Report.
- Routes claims to appropriate Partnership departments and internal staff for additional review.
Follows up and completes claims once response to request has been received.
- Follows established Partnership policies and procedures, Partnership Claims Operating Instruction
Memorandums, State of California Medi-Cal Provider Manual guidelines, Title 22
regulations, and CMS guidelines when resolving pended claims.
- Generates claims correspondence as needed.
- Records daily production statistics and related activities on appropriate reports. Turns in all
logs and reports to the Medi-Cal Claims Supervisor.
- Reviews all work audits in a timely manner and submits any adjustments and corrections
within the allotted time frame.
- Supports Claims Department’s needs for resolving all pended claim types.
- Participates in special projects and assignments as required.
- Identifies and reports trends of pending claims that are increasing or processes that appear
dated.
- Recognizes and gives feedback to management on procedure changes that would result in
more efficient operations.
- Other duties as assigned.
Qualifications:
Education and Experience | High school diploma or equivalent; minimum one (1) year in Medi-Cal
billing and/or claims examining experience in an automated
environment |
Special Skills, Licenses andCertifications | Effective written and oral communication skills. Good organization skills.
Knowledge of claims processing and/or Medi-Cal billing, CPT, and ICD10 knowledge preferred. |
Performance Based Competencies | Ability to effectively exercise good judgement within scope of authority
and handle sensitive issues with tact and diplomacy. Ability to stay
focused on repetitive work and meet production and quality standards.
Ability to accurately complete tasks within established timelines.
Consistently meets production standards without compromising quality
on all tasks. |
Work Environment And Physical Demands | Ability to use a microcomputer keyboard. More than 95% of work time
is spent in front of a computer monitor. When required, ability to move,
carry, or lift objects of varying size, weighing up to 5 lbs. |
All HealthPlan employees are expected to:
- Provide the highest possible level of service to clients;
- Promote teamwork and cooperative effort among employees;
- Maintain safe practices; and
- Abide by the HealthPlan’s policies and procedures, as they may from time to time be updated.
HIRING RANGE:
$ 31.4512- $ 37.74
IMPORTANT DISCLAIMER NOTICE
The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive or definitive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.