Claims Customer Support Representative

Claims Customer Support Representative

Job Summary: The Claims Customer Support Representative position is responsible for assisting and supporting the claim adjusters and managers by collecting, entering and dispersing claims-related information.

1. Receive and/or make customer phone calls, faxes, or emails and respond to claims-related inquiries about the status of particular claims.
2. Key data into claims system upon first notice of loss.
3. Complete tasks assigned by the claim adjusters and managers in a professional and timely manner.
4. Perform other duties as assigned by management.

Education/Training Requirements: Associate’s degree preferred, but not required.

Experience/Specialized Skills: Minimum of two years experience working in a customer service role required.  Bilingual in Spanish required. Strong telephone and typing skills required.  Intermediate computer skills (word processing, spreadsheets, databases, Internet, email) required. 

Special Considerations

Physical Requirements: Constant use of vision, hearing, and communication (oral and written in person and via telephone).  Frequent concentration, standing, walking, handling, reaching, and grasping.  Occasional bending, kneeling and lifting (up to 25 lbs.).  Heavy use of computer and office equipment.

Additional Requirements:  Occasional travel may be required.  Periodic work outside of standard business hours or on weekends may be required.