Highlights
The ideal candidate will maintain a high level of professionalism, establish positive rapport with every caller, and deliver timely, complete, and accurate information using the appropriate tools and resources. This role is responsible for servicing existing clients by identifying and assessing customer needs, responding to inquiries, and ensuring issues are resolved accurately and professionally.
Numbers & Facts
| Location | Statesboro, Georgia |
| Job Type | Full-time |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
Description
Introduction:
At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way.
Overview:
RPS is seeking a Claims Customer Service Representative to provide exceptional customer service to a variety of customers over the telephone and through written correspondence. This role is responsible for servicing existing clients by identifying and assessing customer needs, responding to inquiries, and ensuring issues are resolved accurately and professionally.
The ideal candidate will maintain a high level of professionalism, establish positive rapport with every caller, and deliver timely, complete, and accurate information using the appropriate tools and resources.
How you'll make an impact:- Provide customer service to a variety of customers via telephone and written communication.
- Service existing clients by identifying and assessing customer needs to achieve customer satisfaction.
- Respond to customer service inquiries, both verbal and written.
- Follow up on customer issues, research problems, and process documents necessary to ensure successful resolution.
- Provide accurate, valid, and complete information using the correct methods and tools.
- Handle calls and correspondence that are mostly routine, with occasional deviation from standard procedures.
- Maintain professionalism and build strong, positive relationships with clients.
Required Qualifications
- High school diploma or equivalent.
- Minimum of 1 year of customer service experience.
- Strong typing skills and basic computer skills.
Preferred Qualifications
- Working knowledge of Microsoft Office applications, including:
- MS Excel
- MS PowerPoint
- Outlook
- MS Word
Skills and Behaviors
- Strong verbal communication skills.
- Excellent customer service mindset.
- Ability to maintain professionalism in all interactions.
- Positive rapport-building skills with customers and clients.
- Strong attention to detail and follow-through.
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
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