Claims Coordinator

Benefits:

• 401(k)
• Paid time off
• Vision insurance
• Dental insurance
• Training & development

Claims Coordinator - Restoration Industry

Join our team and help guide homeowners through one of the most important processes after a disaster-restoring their peace of mind. We're looking for a detail-oriented, proactive Claims Coordinator to manage restoration claims from start to finish. If you thrive in a fast-paced environment, enjoy helping people, and are highly organized-we want to meet you.

What You'll Do:

• Manage claims from First Notice of Loss (FNOL) through job completion using our CRM
• Dispatch technicians based on availability and job urgency
• Track job progress to ensure we meet insurance carrier SLAs and internal deadlines
• Communicate clearly with homeowners, insurance adjusters, and mortgage companies
• Review and upload documents, job notes, and photos-follow up on anything missing
• Assist with or draft Xactimate estimates; ensure accuracy before submission
• Handle customer concerns quickly and escalate issues when necessary
• Keep daily job documentation organized and up to date
• Work closely with Project Managers, Estimators, and technicians to keep projects moving

What We're Looking For:

• High school diploma or GED required; college preferred
• 1-3 years of Xactimate (X1 or 28) experience preferred
• Strong customer service and communication skills
• Excellent organization, time management, and attention to detail
• Comfortable with Microsoft Office and CRM tools
• Calm and professional under pressure
• IICRC certifications (WRT, ASD, OCT, etc.) a plus

Why You'll Love Working With Us:

• Make a meaningful impact during people's toughest times
• Supportive team atmosphere with room for growth
• Competitive pay, training, and benefits
• Fast-paced, never-boring environment
• Opportunity to learn restoration and claims management from the inside out

Physical Requirements:

• Sitting and computer use for extended periods
• Occasional lifting (up to 20 lbs)
• Frequent typing, phone use, and task switching

Apply today and become the reliable link between our field crews, our clients, and our insurance partners!