Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown is seeking a Claims Consultant to join our growing team in Seattle, WA.
The Claims Consultant is responsible for utilizing insurance expertise to provide prompt, accurate, and courteous claims resolution and customer service to Personal & Commercial clients and teammates.
How You Will Contribute
Document Agency Automation System - Applied via Claims Detail Screen and Activities for loss reported, awaiting confirmation from carrier, and claim follow-up adhering to the Claims Procedures
Keep the customers informed of the status of their claim
Assist the insured with organizing, documenting and presenting small and large property loss claims
Assist insured with negotiating with total loss on autos to their carrier
Research and conduct coverage analysis on claims
Review Reservation of Rights letters and offers response to insured
Review and offer rebuttals as necessary to coverage disclaimers
Gather supportive documentation to include with any rebuttal
Review accounts with claims for adequate coverage; recommends appropriate coverage/changes to AM or insured and documents
Deal promptly and with full disclosure with all carrier personnel
Track and look for any sizeable reserves or reserve changes and notify appropriate parties as needed
Record all activities in claims files in the agency automation system as defined in the Claims Procedures
Inform appropriate personnel of claims issues involving clients
Promptly handle Summons & Complaints, informing appropriate personnel adhering to the Claims Procedures
Create and Present Claims training of staff
Visit Clients and Carriers as agreed with Producers and other account management staff
Consistently meet all Brown & Brown established Quality Control Practices & Timelines
Follow the established guidelines for workflow & system documentation as outlined in Claims Procedures
Manage & maintain individual Washington Producer's License by attending appropriate CE classes
Stay current on company insurance products and offerings
Keep abreast of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs
Requirements & Skills
High school diploma or equivalent
5 years' experience in either Personal & Commercial Lines
Washington State Producer License
Valid Drivers' License
Working knowledge of MS Office (Word, Excel, & Outlook)
Working knowledge of carrier websites (Preferred)
Professional designations (ARM, CRM, CIC, CPCU, AIC, AAI) (Preferred)
Experience with Applied Agency Management System (Preferred)
Pay Range & Benefits
$75,000 - $90,000 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".