Quest (www.questenergygroup.com) is a Leading Executive Search and Talent Acquisition Firm supporting the Frighit, Logistics, and 3PL industries.
Overview: Seeking a proactive Claims & Compliance Manager with a strong background in freight brokerage. This role leads compliance and cargo claims processes, ensuring risk mitigation, regulatory adherence, and timely claim resolution. The ideal candidate thrives in a fast-paced logistics environment, demonstrates leadership, and excels at cross-functional collaboration.
Key Responsibilities:
Oversee carrier vetting, insurance verification, and safety compliance using industry platforms (e.g., Carrier411, SAFER, Highway).
Lead and monitor team workflows, ensuring timely and accurate documentation reviews and compliance with SOPs.
Manage cargo claims intake, investigation, and resolution, maintaining detailed records and clear communication with carriers, customers, and insurers.
Ensure adherence to FMCSA regulations, 49 CFR Part 370, and internal risk controls.
Identify compliance gaps, recurring carrier issues, and recommend process improvements.
Collaborate with sales, operations, and offshore teams to resolve escalations and maintain audit readiness.
Qualifications:
3+ years in freight brokerage, transportation compliance, or cargo claims management.
Experience leading teams or mentoring staff in a logistics setting.
Strong communication, organizational, and analytical skills.
Proficient with TMS, compliance tracking tools, and Microsoft Office/Google Suite.
Detail-oriented, adaptable, and able to manage sensitive information discreetly.
Preferred:
Familiarity with FMCSA, 49 CFR Part 370, and insurance verification processes.
Experience with OS&D, accident investigations, or remote team collaboration.