Claims Clerk- A&H

Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction. Education : Education Equivalent to graduation from high school supplemented by courses in typing and personal computer skills or the equivalent in related work experience.

Duties:

• Retrieves and matches US postal mail and electronic mail to the appropriate claim file through CMS and AMS.  Enters information into CMS.
• Forwards documents as necessary and files to adjuster when ready for processing and completion.
• Types a variety of material such as letters, reports, form letters, or memorandums.
• Proofreads work for accuracy; distributes all letters and memorandums for proper approval before mailing.
• Performs a variety of clerical duties such as answering telephones, taking messages, and sorting and filing mail and correspondences.
• Assists management and adjusters as needed.  - Determines proper file and claim number on unidentified claim correspondence.
• Responds to claimants and insureds on status inquiries and routine claim questions.
• Contacts agents and insureds on routine claims to obtain or to clarify information supplied on a loss report.
• Removes letters from printer and sends with appropriate forms.
• Operates equipment such as copiers; obtains and distributes copies as requested.
• Prepares outgoing mail which includes the sorting and stuffing of envelopes.
• Assists in maintaining office supplies and forms; completes requisitions and orders supplies as needed.
• Assists in updating claim manuals and documents on shared drive.
• May assist in typing and processing payments for approved billings and expenses.
• Needs to be available and take overflow First Notice of Loss calls and enter them into TCC
• Keeps supervisor informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to supervisor for direction

Skills:

• Demonstrates good working knowledge of Claim processing and of Claim policies and procedures.

Education:

• Education Equivalent to graduation from high school supplemented by courses in typing and personal computer skills or the equivalent in related work experience.
• 2 years of experience as a Claim Clerk or the equivalent demonstrating a basic knowledge of computer entry and operations.