Accounting, Brokerage, Cargo/Freight, Carrier Quality, Claims Processing, Communication Skills, Credit and Collections, Customer Support/Service, Detail Oriented, Document Management, Establish Priorities, Facebook, Financial Planning, Insurance, Insurance Claims, Logistics, Loss Prevention, Organizational Skills, Receivers, Risk Management, Sales, Sales Support, Time Management, Truckload Freight, Tuition Reimbursement, Writing Skills
Claims Associate - United States - 10760 - TQL
Skip to content
TQL
- Jobs
- RECOMMENDATIONS
- About Us
- Benefits
- Fast Track
- Testimonials
- Locations
- Log in
Claims Associate
- Home
- ...
- Search All Openings
- Job Detail
General information
Country
USA
State
Ohio
City
Cincinnati
Descriptions & requirements
About the role:
As a Claims Representative with TQL, you will be a vital part of the company's risk management and loss prevention efforts. You will be responsible for managing an evolving portfolio of cargo claims, resolving them through customer, carrier, and insurance outreach. This role requires a high attention to detail, customer service, and investigative mentality to ensure we continue to have the best Claims team in the industry.
What's in it for you:
$17.50 - $22/hr.
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Advancement opportunities within structured career paths
Monthly team competitions and contests
Employee referral bonuses
Certified Great Place to Work with 900+ lifetime workplace award wins
What you'll be doing:
- Research reported claims and determine validity of the claim
- Manage the documentation and submission process of each claim in your portfolio
- Diligently follow up on claims and insurance companies on behalf of TQL and our customers
- Collect all necessary documents and information to file, investigate and help resolve claims
- Contact carriers, insurance companies, salvage companies and internal/external customers regarding claims made by customers, receivers, or shippers
- Work with Accounting and Collections staff to resolve carrier and customer accounting issues related to claims
What you need:
- Experience in claims, insurance, fraud or another related field preferred
- Strong, independent decision-making skills while maintaining great relationships with the sales department
- Ability to work quickly and handle requests
- Capable of meeting multiple deadlines occurring at the same time
- Ability to prioritize various requests and handle changing priorities
- Excellent organizational skills with strong attention to detail
- Good communication skills
- Strong customer service orientation
- Focused, positive attitude
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
About Us
Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.
As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.
What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.
Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.
If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
Apply now
Share this job
EEO | Total Quality Logistics, LLC 2026
Terms of Use | Privacy & Cookies | Privacy Rights
T
Total Quality Logistics LLC
Look around. Virtually everything you use, wear, and eat has made its way to you thanks to the transportation industry - and specifically, truckload transportation. TQL provides the expertise, strategy, and solutions to get raw materials and finished products where they need to be 24/7/365.
We are a nationally recognized, proven leader in transportation logistics. We connect consumer product and industrial goods shippers with truck operators who transport their freight to market destinations across North America. Our 2,000-member workforce identifies the right trucks for particular freight loads, negotiates rates, and ensures on-time delivery. Our insistence on honest, straightforward communications minimizes missed shipments, delays, and product shortages on store shelves.
Our Clients
In 2011, we worked with more than 7,000 customers and 50,000 carriers across North America to move more than 500,000 loads. We moved approximately 3,500 different types of commodities including fresh fruits and vegetables, packaged foods and beverages, meat and poultry, machinery and equipment, and much more. We are recognized experts in moving time-sensitive products, temperature controlled shipments, and cross-border moves.
2,500 to 4,999 employees
Travel, Transportation and Tourism