The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues. Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
Numbers & Facts
Location
Dalton, GA
Description
Overview:
The Claims Analyst partners with internal colleagues, external customers, vendors, and other parties to address and resolve account reconciliation issues
Responsibilities:
Establish and maintain positive business relationships both internally and externally to promote company goals
Research claims to determine appropriate action for claim resolution based on warranty, inspection report, lab results, input from dealer, etc.
Research chargebacks and disputed invoices resulting in an appropriate resolution
Assist the Credit Department in resolving issues that could potentially prohibit the shipment of orders
Process all claims with attention given to each request in a timely manner
Serve as a liaison for dealers and sales force for determining a resolution and following up on pending claims
Work with Quality Control on defect resolution
Schedule return authorizations with dealer, carrier, or warehouses
Correspond with carrier and dealers regarding damaged or lost freight claims
Qualifications:
3-5 years of carpet claims experience preferred
Knowledge of the carpet manufacturing process preferred
High school diploma or GED equivalency
Knowledge of Customer Service functions as it pertains to claim resolution
Proficient and accuracy with computers, AS400 system, Word, and Excel
Detail-oriented, strong organizational skills, and time management skills