CL - Food Runner

About the role

• As a Food Runner, you will be responsible for providing customers with an exceptional dining experience.  Duties will include answering menu questions, serving food and ensuring customers have everything they need to enjoy their meals.  You will work in close collaboration with both front and back-of-house personnel in order to achieve the highest level of customer service.  

Essential Functions

• Deliver food orders from the kitchen to customers’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House staff
• Communicate food orders to chefs, paying attention to priorities and special requests (e.g. food allergies)
• Assist the wait staff with table setting by fetching and placing appropriate tableware, eating utensils and napkins
• Serve welcome drinks and hors d’oeuvres, upon guests’ arrival
• Ensure food is served in accordance with safety standards (e.g. proper temperature)
• Check in with customers and take additional orders or refill water, as needed
• Assist with bussing and prebussing tables
• Answer guests’ questions about ingredients and menu items
• Inform restaurant staff about customers’ feedback or requests (e.g. when they ask for the check)
• Assemble and inspect togo packaging

Qualifications

• Basic reading and writing skills are required
• Basic mathematical skills in order to make change
• Knowledge of workplace safety and food handling procedures
• Must be able to suggestively sell food and beverage items 
• Basic computer skills 
• Must be able to walk and stand during entire shift
• Continuously reach, bend, lift, carry, stoop and wipe 
• Must be able to safetly lift and easily maneuver trays of food weighing up to 20 pounds
• Frequent washing of hands
• Hazards include, but are not limited to, cuts, slipping, tripping, falls and burns