City Cruises DC - Sales Agent

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Groups portfolio of international offerings includes water- and land-based experiences and ferry and transportation services.

City Experiences Hornblower Groups premier experience division offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands.

City Ferry Part of Hornblower Groups Ferry and Transportation Division, City Ferry is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems.

Subsidiaries Hornblower Groups subsidiaries include:

• Hornblower Marine: Provides vessel overhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut.
• Seaward Services Inc.: A full-service shipping, waterfront, logistics, and management company that specializes in the operation and maintenance of government and commercial vessels.
• Anchor Operating System LLC: A Hornblower Group subsidiary and independent entity that provides reservation, ticketing, and website integration services for clients in the transportation, tourism, and entertainment industries.

Today, Hornblower Groups global portfolio covers over 10 countries, over 50 U.S. cities, and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Groups additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada.

For more information, visit hornblowercorp.com.

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Position Summary The successful Ticket Office Agent will warmly greet guests and distribute boarding passes, answer questions diligently, collect payments and vouchers, and make reservations while maintaining an upbeat attitude.

Duties and Responsibilities

• Receive passengers and inform them about boarding procedures; print, sort, and distribute boarding passes to passengers.
• Address guests by name and recognize their special occasions.
• Explain products or services and prices, and answer questions from customers.
• Collect outstanding balances for reservations and collect payment vouchers from third-party distributors.
• Make and confirm cruise reservations using telephones, faxes, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available.
• Resolve customer complaints regarding booking, ticketing, and special boarding needs.
• Contact guests about changes to their cruise date, time, or departure location.
• Other Duties and Responsibilities: Additional job duties as assigned.

Requirements & Qualifications

• Must have a minimum of 1 year customer service experience.
• Required to use computers and computer applications such as Microsoft Word & Excel.
• Must have excellent oral communication skills - expression, listening, and comprehension.
• Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form.
• Cash handling: Basic math skills are required; agents collect money from guests and return proper change.
• Must meet minimum state age requirements.
• Must be reliable, responsible, and dependable.
• Must possess a service orientation.
• Must be careful about details and thorough in completing tasks.
• Must deal calmly and effectively with high-stress situations.

The RESPECT Service System embodies our mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

EEO Statement Disabled, Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation, medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability, physical or mental medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law.

Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals where and as they apply. The company also participates in the E-Verify program in certain locations.